Patti Heath's Location
Winston-Salem, North Carolina, United States, United States
Patti Heath's Contact Details
Patti Heath work email
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Patti Heath personal email
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Patti Heath phone numbers
About Patti Heath
Experienced business and IT professional with background in project and personnel management; business, application and data analysis; pricing and yield management strategy; demand forecasting; software development process.
Patti Heath's Current Company Details
Manager, Software Engineering at Lowe's Companies, Inc.
Patti Heath Work Experience Details
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Product Manager - Order Management SystemLowe'S Companies, Inc. Apr 2019 - Aug 2023 -
Manager, Software EngineeringLowe'S Companies, Inc.E Jul 2014 - Apr 2019Leading a global technical team focused on application development supporting Lowe's omni-channel strategy while maintaining health of Lowe's IT assets. Cultivate relationships with key business partners and architects to build roadmap for future capabilities and establish priorities Work with PMO for large capital programs and perform as project manager for smaller enhancements. Provide feedback and training opportunities for personal development of direct reports. Maintain appropriate staffing levels to meet demands, working with Human Resources and Vendor Management to secure additional full time or contract staff as needed.
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It Solutions Project ManagerLowe'S Home Improvement Jun 2013 - Jul 2014Mooresville, NcProject Manager for IT Solutions Delivery, working alongside contracted prime vendor on multi-million dollar program to deliver solutions for selling and fulfillment of product and installation services along with full integration to CRM application, for use in store, contact center, and online channels. Managed statements of work for development of third party applications, ensuring requirements and timelines aligned with overall program.
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Senior Systems Analyst, It Solutions DeliveryLowe'S Home Improvement Jun 2007 - Jun 2013Mooresville, NcProject management responsibilities for IT Solutions Delivery, leading teams of employee and contract resources through the software development life cycle for both internally-developed applications and vendor software integration projects. Document requirements, resolve business and technical issues, and oversee solution design; facilitate cross-functional discussions to ensure viable, fully integrated solutions. Develop and manage project plan, identify and escalate risks and issues. Forecast, procure, and manage all resources. Communicate project status through regular and ad hoc reporting. Conduct CIT testing and support QA team for SIT and UAT. Mentor new hires on Lowe’s methodology, systems, and best practices. Meet all standards and reviews for audit and change control processes.
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Business AnalystIntegrity Consulting Feb 2006 - Jun 2007North Wilkesboro, NcLead Business Analyst providing solution analysis and documentation for Lowe’s Solutions Delivery group on Specialty Sales applications for their Global Business Initiative in Canada; worked with cross-functional teams to identify system dependencies and ensure compatible enterprise solutions; developed test cases and triaged test defects.
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Project Manager, Pricing And Yield Management DevelopmentUs Airways Jan 2003 - Jan 2006Arlington, VaLiaison between Pricing group and IT vendors for all system development projects and maintenance issues. Subject matter expert on all desktop applications. Identified system needs and manage development projects to ensure business/technical requirements, budgets and timelines were met. Maintained smooth operations by providing daily support to end users for all hardware and software issues, escalating problems with IT and following through to test and approve solutions. Provided in-house application and report development. Performed system testing, analysis and data validation. -
Manager, Special PricingUs Airways Aug 2000 - Dec 2002Winston-Salem, NcDirected department of 22 analysts to negotiate pricing contracts for Group, Meeting, Cruise and Incentive products that supported yield management objectives and represented $160 million in annual revenues. Utilized forecasting and marketing data to develop pricing products to provide incremental revenue and shift market share; Developed online reservation tool for group and meeting customers; Responsible for hiring, training and performance evaluations. Successfully reorganized business unit to meet daily workload after 25% reduction in headcount from corporate downsizing.
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Technical Specialist, Special PricingUs Airways Aug 1997 - Aug 2000Winston-Salem, NcSupported Special Pricing team with ad hoc reporting and analysis, MS Access application and report development, participation in special projects, including Y2K risk analysis. Develop group fares to provide point-of-sale tool for Reservations. Supported IT outsourcing transition project as subject matter expert on key databases/application tools .Helped improve customer service levels through automation via redesign and maintenance of VB application as well as templates and VBA macros in MS Word to create customer contracts.
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Regional Manager/Specialist, Yield ManagementUs Airways Jul 1992 - Aug 1997Winston-Salem, NcDirected forecasting and planning activities for team of 12 analysts, prioritizing workload by monitoring competitive changes in pricing, schedules and corporate objectives. Provided reports to management on revenue performance and trends. - Developed and implemented regional yield management strategies which improved system revenues.- Successfully transitioned team to automated, model-based forecasting system.- Developed new analytical tools for department using SQL. Researched data problems and interfaced with IT to test and approve solutions.- Guest lecturer at Cornell University on airline yield management.- Conducted extensive interviews and made hiring recommendations to restaff approx 75 positions during department relocation effort.
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Senior Analyst, Yield ManagementUs Airways Jul 1987 - Jun 1992Winston-Salem, NcMaximized system revenues by revising passenger demand forecasts to establish appropriate distribution of discount fares through analysis of historical and future bookings data, market segmentation, traffic flow, and competitive changes.- Improved both revenue and yield in assigned, high profile markets.- Provided design input for new reporting and analysis application. - Created summary reports for management using QMF/SQL.
Patti Heath Skills
Cross Functional Team Leadership
Analysis
Project Management
Software Documentation
Leadership
Management
Business Analysis
Strategy
Forecasting
Process Improvement
Business Process Improvement
Requirements Analysis
Access
Training
Data Analysis
Pricing
Vendor Management
Team Building
Patti Heath Education Details
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Business Administration
Frequently Asked Questions about Patti Heath
What is Patti Heath's role at the current company?
Patti Heath's current role is Manager, Software Engineering at Lowe's Companies, Inc..
What is Patti Heath's email address?
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What is Patti Heath's direct phone number?
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What schools did Patti Heath attend?
Patti Heath attended University Of North Carolina At Chapel Hill - Kenan-Flagler Business School.
What skills is Patti Heath known for?
Patti Heath has skills like Cross Functional Team Leadership, Analysis, Project Management, Software Documentation, Leadership, Management, Business Analysis, Strategy, Forecasting, Process Improvement, Business Process Improvement, Requirements Analysis.
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Patti Heath
Chicago, Il -
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