During my tenure at Robertson, I developed and maintained a solid Human Resources unit and managed generalist activities. These included written policy and procedures, benefits administration, research and analysis, employee relations, staffing and performance management, state and federal legal compliance, workers compensation and more. It is imperative to keep abreast of legal compliance and to ensure policies are written and revised to reflect changes in both federal and state law.Maintaining working relationships with TPA’s, MCO’s, attorneys and brokers is vital to the success learned and achieved in these fields. I am familiar with many key components of workers compensation including, but not limited to transitional work program, 15K medical program, salary continuation, vocational rehabilitation and have attended numerous IC hearings. I developed drug-free workplace training and educated new hires on this and other areas through orientation. Accurate record keeping of personnel files and managing disciplinary processes and terminations are key elements in assuring compliance. Additionally, I have a strong working knowledge of FMLA, ADA, FLSA, Title VII and other areas of labor law. I am proficient in Microsoft Office products and Viewpoint software.

•Effectively coordinated design and installation of DS0, DS1 and DS3 circuits on WorldCom, MCI and MFS networks. •Managed order process from initial request through completion, including testing, turn up and project acceptance for switching operations and clients.•Team Lead, Order Management – Streamlined order process by developing training material to assist team members with procedures of Order Management

Customer Advocate, Major Accounts and Residential Services•Negotiated contracts, consistently exceeding monthly sales objectives •Implemented complex orders such as ISDN, Centrex etc. for large business customers•Assisted customers with billing, repair and order issues