Promoted to manage and strengthen all aspects of payroll, benefits, workers’ compensation, recruitment, corporate automotive fleet, travel, training, associate activities, and continuous improvement operations for the organization. Collaborate with leadership teams to analyze needs and issues, implement solutions, and achieve operational excellence. Negotiate service contracts with vendors, securing optimal services for minimal costs. Strive to achieve a solid work-life balance for all associates and managers, fueling culture shaping, training, and employee relations initiatives. Train, mentor, and lead team of 9 resources in supporting the needs of a workforce that expands to 1,100 associates during peak seasons.➤ Review forecasts and other key performance indicators to define workforce needs, overseeing recruiters in sourcing and securing high-caliber talent, ensuring production needs are met, and providing rapid scaling for peak times.➤ Developed and implemented new attendance policies to thwart absenteeism, communicating new expectations throughout the organization, and partnering with payroll processing and insurance service providers to deploy changes.➤ Recreating the company handbook through systematic policy revisions, working diligently to distill tribal knowledge—large percentage of managers nearing retirement—to ensure sustainability through next-generation leadership.➤ Serve as a member of the Associate Circle Program (ACP) Team, collaborating with management to create internal training classes, and partnering with a local college to develop an accreditation program.➤ Manage all corporate giving campaigns and community outreach activities, encouraging employee engagement in local philanthropic events and activities.

Advanced and given complete responsibility for enhancing employee relations, payroll, benefits, workers’ compensation, recruiting, new-hire training, fleet, and travel operations for the organization during a period of rapid growth. Researched, evaluated, and drove the introduction of SOPs to increase employee satisfaction, elevate retention, and achieve and maintain regulatory compliance. Analyzed, recommended, and implemented solutions and best practices to reduce costs and improve operational efficiency. Oversaw the tracking and maintenance of 100+ corporate automobiles.➤ Assisted 25 employees through the Early Retirement Process, facilitating informational meetings with Social Security, plan administrator, and insurance company, and supporting retirees and spouses in understanding packages.➤ Provided optimal support throughout the workers’ compensation process; maintained claim documentation, attended Industrial Commission (IC) hearings, and built relationships with healthcare and legal firms.➤ Enabled the Health & Welfare Department to achieve HIPAA compliance; established Business Associate Agreements with all medical service providers and introduced new procedures to ensure optimal confidentiality of data.➤ Fueled payroll and benefit program compliance with Japanese SOX (J-SOX) regulations; documented processes, developed controls, and trained teams. Planned and coordinated external audit that resulted in zero deficiencies.➤ Managed and enhanced the New-Hire Orientation Program, educating and training employees on company’s policies, programs, and plans.➤ Chosen as the Administration Safety Team Leader to guide team of 8 associates in inspecting processes and areas, identifying concerns, and mitigating risks.