Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp® Email and Phone Number
Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp® phone numbers
Dynamic and results-driven Agile Operations Leader with over two decades of experience in project and resource management, Lean-Agile methodologies, and strategic planning. Certified SAFe Practice Consultant and Six Sigma Black Belt with a proven track record of driving operational excellence, implementing innovative solutions, and leading high-performing teams across various industries. Passionate about coaching and empowering both teams and leaders to achieve outstanding results.ACCOMPLISHMENTS✅Established best practices for Resource Management at Next Level Solutions, tripling the team size.✅Managed a project to deliver a payment solution platform ahead of schedule, doubling anticipated ROI to $50,000.✅Coached teams and leaders through problem-solving processes, identifying over $1m in benefits.✅Managed an automation initiative that saved approximately 1200 development hours, improving process pace from 4 days to 1 minute.✅Led a data migration effort, successfully moving 700,000 claims with 99.996% accuracy.✅Resolved customer grievances faster, reducing response time by 80%.✅Managed a Six Sigma project that increased earned premium by $1m annuallyCERTIFICATIONS⭐SAFe Practice Consultant 6.0, Scaled Agile Framework, 2023⭐SAFe Scrum Master 5.0, Scaled Agile Framework, 2022⭐Resource Management Certified Professional®, Resource Management Institute, 2021⭐Certified Scrum Master, Scrum Alliance, 2020⭐Six Sigma Black Belt Training, The SAM Group at Allstate Insurance Company, 2010⭐Advanced Business Process Management Professional Training, Corporate Education Group, 2009
Next Level Solutions
View- Website:
- nlsnow.com
- Employees:
- 376
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Pmo Senior Manager, Agile Operations And Safe Practice ConsultantNext Level SolutionsClinton, Ohio, United States
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Scrum MasterSlide Oct 2024 - PresentTampa, Fl, Us -
Pmo Senior Manager, Agile Operations / Safe Practice ConsultantNext Level Solutions Feb 2023 - Sep 2024Springfield, Missouri, UsAs the PMO Senior Manager, Agile Operations, I lead the PMO department from an Agile perspective, supporting teams and executing strategic initiatives. I oversee internal project management, ensuring quality, performance, and delivery. Collaborating with stakeholders and vendors, I create and manage project plans for tools, programs, software, customization, training, and support. Training is specific to Scaled Agile Framework where I teach SAFe for Teams, Scrum Master, PO/PM, Leading SAFe, and RTE (Release Train Engineer).
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Sr. Project Manager, Internal InitiativesNext Level Solutions Jan 2022 - Feb 2023Springfield, Missouri, UsI set up and establish best practices for leading internal projects for the company, across multiple departments. It is my job to effectively communicate the project status and pending changes of each project to all levels of leadership. I drive project plans while motivating project team members to meet deadlines.
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Senior Manager, Resource ManagementNext Level Solutions Dec 2020 - Jan 2022Springfield, Missouri, UsManage and continuously improve resource management processes and functions; ensuring that effective planning, management, and allocation of company and external resources are operationally effective and allow the company to be more efficient and effective, leading to improved project outcomes.
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Project ManagerNext Level Solutions Nov 2019 - Dec 2020Springfield, Missouri, UsAs the first project manager for NLS, I managed Client Relationships, motivated my team members during down times, learned about Duck Creek Technologies and how the platform is implemented, and began the process of Financial Reporting for NLS client-facing projects. The majority of the standards and processes that were set in place in late 2019/early 2000 are still used today.
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Adjunct ProfessorWalsh University Apr 2015 - May 2021North Canton, Oh, UsFacilitate the learning process for both graduate and undergraduate students studying business, with regards to Information Systems. Using real-world experiences, the students are able to make the linkage between information systems to other areas of business (management, operations, marketing, logistics, etc.) to create operational efficiencies. -
Client Implementation Project ManagerEcho Health, Inc. Oct 2018 - Nov 2019Westlake, Oh, UsI manage the implementation of new payment delivery technology projects to external clients. This includes developing project plans, managing ongoing status meetings, and communicating with the client to ensure the project is moving forward. As the primary point of contact, it is my responsibility to drive a positive client experience that allows for a strong working relationship with every client. -
Continuous Improvement SpecialistNationwide Insurance Jun 2017 - Sep 2018UsContinuous Improvement Specialist, AKA Lean Coach, I was responsible for complex business process analysis, design, implementation and operation. I analyzed existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods. Ultimately, coaching leaders and associates in ways of our Lean Management System:Problem SolvingCapability BuildingLeader Standard WorkDaily HuddlesCapacity ManagementHoshin StrategyProcess Confirmations1:1 CoachingMetrics & GoalsValue Stream Management & VOCStandard Work -
Project ManagerEmerald Resource Group Apr 2016 - Jun 2017Broadview Heights, Oh, UsManager of Program Office: Manage day-to-day activities in the Program to ensure IT projects and initiatives meet organization goals and requirements. Implement and provides guidance related to PMO processes and policies, oversee the work of project management staff, and work with other department leaders to define, prioritize, and develop applicable initiatives.Associate Project Manager: Define and Estimate project/program deliverables and the scheduling of resources required to deliver on project/program deliverables. Set clear expectations by planning, defining and managing the scope of projects/programs using Product Based Planning. Manage issues, changes and releases according to established standards and process. -
Business AnalystModis Feb 2016 - Apr 2016Zurich, Zurich, Ch -
Business System AnalystWestfield Group/Westfield Insurance Sep 2012 - Aug 2015Westfield Center, Ohio, UsServe as a liaison between IT project teams and claims business clients while eliciting, documenting and managing business and system requirements, use cases, as-is process flows, business cases, and future state process mapping. Contribute to the improvement of IT processes, capabilities and assets in order to advance efficiency and optimization within the environment by utilizing industry best practices research to improve processes.Projects work included:• Data Migration - moved legacy claims data into the new claims management system• Services Integration - work with vendor partners and client to establish how end users will use external services within claims management system• Systems Integration Testing Coordination• Ratabase Engine - create process flows that allowed project team to understand how new rate plans would flow the new process. -
Leader, Claims Customer CareWestfield Group/Westfield Insurance May 2011 - Sep 2012Westfield Center, Ohio, UsManage daily operations of claims customer care unit. Responsible for achieving service goals, quality, and call center measures; as well as complete performance evaluations of employees. Continually evaluate workflow and procedures of unit in order to maximize efficiency and effectiveness. Work closely with other leaders to monitor service standards and adjusting staffing levels and work assignments throughout the day as necessary. • Project Manager on issue to resolve delay in responding to customer problems. Response time reduced 80%, allowing customer advocate to respond during the first contact instead of days later.• Directed the customer care claims team through busiest storm season, allowing customer to receive piece of mind from the moment of contact with Westfield. • Assisted with managing our vendor relationships with after-hours (Safelite) and data entry (Innovation Group) vendors, working as a team to best service Westfield customers.• Handled complaints from policy holders and claimants, listening to their needs, advising of their options, often reconnecting them with the original adjuster; including complaints found on social media sites.
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Claims AdjusterAllstate Sep 2010 - May 2011Northbrook, Il, UsResponsible for investigating accidents to determine liability, corresponding with customers over the phone, obtaining police reports, and negotiating damage settlements. Document claim activity on claim system, and follow processes that provide fair settlements or claim resolutions, customer satisfaction and excellent cost management. -
Project ConsultantAllstate Jan 2007 - Sep 2010Northbrook, Il, UsResponsible for forming and leading a project team in developing the project objectives, defining scope requirements, project plan, work breakdown structure, timelines, resources and funding. Accountable for internal project management coaching and training to new project leads and team members.• Program Manager for Business Process Management project to help aid in quality and efficiency gains for all underwriting processes within the center. Lead 60 different improvement ideas ranging from technology to business rules to process documentation.• Responsible for bringing in new underwriting processes to the center, establishing best practices as well as clearly defined documentation for those processes.• Served as a project team member or subject matter expert on a variety of Six Sigma projects to improve quality and efficiency.
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UnderwriterAllstate Dec 1997 - Jan 2007Northbrook, Il, UsResponsible for data research, identifying opportunity areas, developing trends, making recommendations for changes and/or improvement, as well as measure results for business process improvements.Evaluated and processed new business, endorsements, and renewals for all lines of insurance in order to select profitable business. Answered agent appeals and managed workflow distribution.Facilitated classroom training on Fundamentals of Insurance, Risk Management, product lines, and Allstate specialized systems. Executed state specific courses for new underwriters.
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Transportation SpecialistUnited States Air Force May 1992 - Feb 1994Randolph Afb, Tx, UsCoordinated all aspects of shipping and receiving for all varieties of military freight. Received an honorable discharge.
Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp® Skills
Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp® Education Details
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Florida Institute Of TechnologyProject Management -
The Sam Group At AllstateSix Sigma Black Belt Training
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Boston UniversityBusiness Process Management
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Walsh UniversityBusiness Management
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University Of PhoenixProject Management
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Community College Of The Air ForceLogistics & Transportation
Frequently Asked Questions about Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp®
What company does Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp® work for?
Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp® works for Next Level Solutions
What is Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp®'s role at the current company?
Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp®'s current role is PMO Senior Manager, Agile Operations and SAFe Practice Consultant.
What is Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp®'s direct phone number?
Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp®'s direct phone number is (440) 922*****
What schools did Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp® attend?
Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp® attended Florida Institute Of Technology, The Sam Group At Allstate, Boston University, Walsh University, University Of Phoenix, Community College Of The Air Force.
What skills is Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp® known for?
Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp® has skills like Business Process Improvement, Leadership, Software Documentation, Process Improvement, Business Process, Project Management, Insurance, Business Analysis, Training, Requirements Gathering, Six Sigma, Customer Service.
Who are Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp®'s colleagues?
Patti Bosnyak, Pm-Mba, Spc, Csm, Rmcp®'s colleagues are Caitlin Dahlgren, Jinx Jones, Andrea Herrera, Eli Estes, Seon Tompkins, Mpa, Justin Mangan, April D..
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