Patricia Broten Email & Phone Number

Being highly qualified in service-based , sales and hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment I have a proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly. Excellent communication and problem solving skills. I am dedicated to achieving or surpassing company expectations with the able to focus on projects, develop strategies and meet or exceed deadlines. I have developed strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. I have vast experience in the field of Customer Service and operations, at an airport environment, reservations environment and call centers. I developed the fine art of balancing a great operation with empowered employees and loyal and engaged customers. I am a professional at resolving customer issues ensuring customer walks away with an experience second to none and provides the loyalty that successful organizations need in today’s business environment. I understand that streamlined processes may be the foundation of good customer service but service recovery is the pinnacle of excellent customer service and expectations. Much of my operational responsibilities have included creating and managing to budgets; coaching, monitoring and developing employees; managing continuous operational performance improvements; analyzing staffing needs and hiring and training employees. During my career, I had the opportunity to work on projects such as Year 2K , implementation of a new customer database, which including all of creation of all of the training materials, budgeting for training for domestic and international employees.Specialties: customer care/operations call center/manager/general manager

• 

  Minnesota State University, Mankato

  Geography/History Education