Patti J. Email & Phone Number

Management of branded label processing from Regulatory approved Master Label to proofs of container and booklet labels, cartons, bags and hang tags. Interface between Regulatory Department, label printing company, Supply Chain, Marketing and Operations to ensure approved, accurate label versions are provided for final labeling of containers.Responsible for.

Greater Minneapolis-St. Paul Area

Responsible for preparing, processing and maintaining new member or group enrollments, and loading new member or group data into the enrollment database to issue new policies. Also provided some mentoring for overseas staff, & helped with training of new employees in the department.

Project team member to evaluate and select an ERP system (IFS), learn the system, develop and deliver training to company employees. Provided internal Help Desk support via phone and email after implementation. Assisted users by analyzing problems, researching possible solutions, making decisions and communicating with users and IT as needed, for changes.

Certified as an internal ISO 9000 Auditor to ensure company policies and procedures in quality were meeting the set standards. Responsible for performing internal audits, writing and distributing audit reports, initiating internal corrective actions as needed to resolve issues.Supervised a small clerical staff that was responsible for handling product.

Responsible for review of customer purchase orders and supplemental documentation, to ensure a complete understanding of customer requirements. Also liaison with Sales and Engineering departments to ensure we could meet those requirements, and contacted customers as needed to ensure proper interpretation of customer requirements.

Responsible for filing of internal customer work orders and typing of customer shipping documentation. Prioritized inspection jobs and delivered to internal inspection personnel. Responsible for secondary supervision of a small staff of inspection personnel.

Called potential customers from a list of names, engaged them on the phone, read a scripted sales pitch in an attempt to sell them a product. Used listening and communication skills to recognize and respond to sales opportunities.