Pattie Sivil Email & Phone Number

United States

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Focuses on building and developing a strong team. Accomplishments and impact on service excellence are far reaching. Work is as varied as reporting, to projects as wide ranging as electronic filing and VOE. Directly responsible for a 5% productivity gain in HR Operations. Focusing on developing solid process to architect data and bridge the gaps of data structures, establish connections through process design and critical thinking and maintain resulting social capital, and facilitate idea… Show more Focuses on building and developing a strong team. Accomplishments and impact on service excellence are far reaching. Work is as varied as reporting, to projects as wide ranging as electronic filing and VOE. Directly responsible for a 5% productivity gain in HR Operations. Focusing on developing solid process to architect data and bridge the gaps of data structures, establish connections through process design and critical thinking and maintain resulting social capital, and facilitate idea creation. • Managed and implemented employee verifications’ to an outside vendor• Implemented Tableau reports in the HR department • Project manager for implementation of ADP’s Workforce Now• Automated tuition reimbursement, Social Worker’s advancement program, Dietitian advancement program, children’s scholarship program, and merit notifications Show less

Phoenix, Arizona Area

Responsible for designing, developing and implementing, Blue Prism RPA technology for the Human Resource organization. KEY ACHIEVEMENTS:• Implemented RPA for 5 HR process with a success rate of 96% and above

Phoenix, Arizona Area

Responsible for developing, implementing, and managing the HR Service Center’s continuous improvement program. Supports the HR Service Center business objectives by collaborating with Centers of Expertise, HR Business Partners, Specialists, and Analysts to ensure quality issues are identified, tracked, reported, and resolved in a timely manner. Manage and monitor projects to ensure milestones and deadlines are delivered on-time and under budget.KEY ACHIEVEMENTS:• Managed and implemented… Show more Responsible for developing, implementing, and managing the HR Service Center’s continuous improvement program. Supports the HR Service Center business objectives by collaborating with Centers of Expertise, HR Business Partners, Specialists, and Analysts to ensure quality issues are identified, tracked, reported, and resolved in a timely manner. Manage and monitor projects to ensure milestones and deadlines are delivered on-time and under budget.KEY ACHIEVEMENTS:• Managed and implemented employee verifications’ to an outside vendor with a savings of 2008 hours annually• Redesigned and automated monthly reporting with a reduction of 192 hours annually • Managed and implemented a redesign of the employee change for with a reduction of 1800 hours annually Show less

• Developed and implemented training for the Process Catalog Playbook through Learning Management System (LMS). • Implemented an end to end process design after consulting with 20 company departments.• Built executive process council for the enterprise, driving end to end core processes.• Chaired and maintained Humana Process Consortium for process professionals to develop and grow the profession. 120 associates attended the showcase and had 100% of all process departments… Show more • Developed and implemented training for the Process Catalog Playbook through Learning Management System (LMS). • Implemented an end to end process design after consulting with 20 company departments.• Built executive process council for the enterprise, driving end to end core processes.• Chaired and maintained Humana Process Consortium for process professionals to develop and grow the profession. 120 associates attended the showcase and had 100% of all process departments participated.• Created and maintain SharePoint site.• Design and manage process for 240,000 Medicaid members through vendor and multi department relationship management to ensure all processes are understood and adhered to. Review and approve all system enhancements to ensure company remains HIPPA compliant with encounter data. Show less

• Implemented 12 course leadership program for leaders in the pharmacy division of the company.Rolled out the program and tracked the results with 95% of leaders completed in 18 months. • Developed and implemented a Team Lead development program 80% of Team Leads were promoted to a Front Line Leader within first year and 87% the following year.• Established Process program for process consultants and process leaders. • Consulted with leaders to create a program to develop… Show more • Implemented 12 course leadership program for leaders in the pharmacy division of the company.Rolled out the program and tracked the results with 95% of leaders completed in 18 months. • Developed and implemented a Team Lead development program 80% of Team Leads were promoted to a Front Line Leader within first year and 87% the following year.• Established Process program for process consultants and process leaders. • Consulted with leaders to create a program to develop departments’ abilities Show less

Phoenix, Arizona Area

• Managed trainer’s by assigning projects and training classes in LMS as appropriate as well as maintained National Training Plan for the Phoenix office.• Delivered and prepared for technical and non-technical training programs for new hires employees and up-training to existing Customer Service Associates and Claim Processors.• Evaluated and managed all aspects of educational and administrative employee performances. Provided continuous benchmarks, action plans and developmental… Show more • Managed trainer’s by assigning projects and training classes in LMS as appropriate as well as maintained National Training Plan for the Phoenix office.• Delivered and prepared for technical and non-technical training programs for new hires employees and up-training to existing Customer Service Associates and Claim Processors.• Evaluated and managed all aspects of educational and administrative employee performances. Provided continuous benchmarks, action plans and developmental strategies.• Site Lead Trainer for Pharmacy, New Hire User Group, Proclaim CSA PPO Training, Proclaim Claims Processing Training, Proclaim User Group, Site Specifics workflows, and Indemnity Training.• Observe and provide feedback on trainer’s performance.• Mentored 5 trainers to complete their Certified Technical Trainer certification, ensuring 100% successful completion from all of them. Show less