Patti Gilliard Email & Phone Number

Durham, Nc, Us

Zurich, Zh, Ch

Denver, Co, Us

Charlotte, North Carolina, Us

Manage and oversee payroll related projects, process improvements, payroll tax compliance for US/Canada/PR, enable cross functional roles, white glove service for all executives and lead payroll SME team.

Chandler, Arizona, Us

Lead teams responsible for PMO (Payroll & ACA Year-End/Year Start & OE), process improvements, quality, tool effectiveness, data insights, client/support product enablement and business analysts. Focus on driving best practice to move Namely from a start-up to an ongoing business.

Minneapolis, Mn, Us

Manage the Year End/Year Round program becoming more effective and streamlined every year. •. Identifying, creating, and distributing client communications•. Identifying and managing all tasks on the YE project plan•. Coordinating internal meetings with all stake holderso Identifying and helping to solution staffing shortcomings•. Continue looking at ways to be more efficient and reduce Ceridian’s cost of service for year end tasks• Identify and manage technology products and enhancements, advocating on behalf of the service organizations to get them accomplished• Communicate with clients at all levels when needed to advance initiatives• Communicate needs, challenges, proposals, and progress to all levels of the organization• Manage multiple projects and intiatives concurrently, identifying where assistance is needed in order to meet the objectives• Create strong partnerships in the account governance, product and technology, implementation, and tax services groups, working across cultural and geographical borders to meet our overall organization’s goals.• Sponsor, advocate, create, manage and champion the support structure, tools, and other needs that are required to meet targets.• Identify solution, manage and drive efficiency and quality improvements to move service delivery on the path towards excellence.• Address systemic and multi-department issues impacting the customer’s experience, anticipate evolving customer demands.

Minneapolis, Mn, Us

Working remotely from my home in Raleigh, NC and traveling monthly, I lead Global Payroll Operations Service Centers in Glasgow, Scotland and created a team in in St. Petersburg, FL to provide support for our valued clients and partners for outsourced global payrolls. • Hire, manage and develop team members to deliver to and delight our clients, their employees and partners.• Build foundational processes and knowledge to provide consultative support to clients and drive quality/productivity.• Develop standards while working with many different in-country partners with unique systems/processes.• Work across functional teams to ensure quality and control over the delivery model.• Driving achievement in line with company goals and budgets.• Support business requirements to enhance and identify new tools to support IPS for planned growth.

Manage and grow Global Employment Outsourcing service delivery to support clients with employing, on-boarding, processing payroll, ensuring hr/employment compliance and eventual off-boarding of workers across the globe, regardless if they have a legal entity in the foreign country. • Develop and implement strategies for GEO supply chain management, implementation, service delivery functions globally in line with business and client needs.• Build foundational processes and knowledge to provide consultative support to clients and drive quality/productivity.• Hire, manage and develop team members to deliver to and delight our customers, workers and partners.• Driving achievement in line with company goals and budgets• Plays a key part in determining company strategy in relation to service delivery• Manage staff in US and United Kingdom.

Boston, Ma, Us

Realignment effort to consolidate payroll ownership resulted in additional responsibilities. This included ownership for client management, program/project management, business analysts and most recently HR Operations. HRP Service Provider to Fidelity and other large market payroll clients until January 1, 2010, when Fidelity’s payroll moved in house under the HR Organization.• Proven leadership including meeting/exceeding objectives, high employee moral in difficult environments with significant change under way.• Management of P&L resulting in budget/expense reductions with overall savings to the firm. • Initiation and management of Service Level Agreements and Service Model.• Change facilitator for significant implementations (Oracle to HRAccess) and continuous improvement.• Direct activities of 60 employees in Durham, NC, Merrimack, NH and India in operations support/readiness, project management, audit/quality control, file processing, tax administration, transaction processing & research/resolution and HR Operations.• Control payroll for 45,000 active employees in multiple states under multiple corporate entities.• Relationship management and support for India team.• Delivered customer relationship support and client satisfaction.• Partner with Paris Business Unit to develop best practice standards and strategies to implement a Global Payroll Platform to include US payroll.Accomplishments:Payroll ranked #1 by employees from all employee services provided in 2009. Played key role in successful conversion of Payroll from Oracle 11.0 to HRA payroll platform newly developed for use in the US.Brought stabilization in Operations on the new payroll platform in less than one year; exceeding expectations.Lead several process improvement initiatives and transitioned work between various locations that resulted in increased client satisfaction, increased productivity and reduction of staff required to ongoing processes.

Boston, Ma, Us

Shifted to position of greater responsibility for operations and staff during transition period encompassing the sale of Frontier Telephone to Citizens Telecommunications. Act as change agent and leader in the re-engineering of key operations areas, including purchasing, training and education, departmental set-up and staffing, policy/procedure development, and technology conversions.Direct activities of 49 employees in Payroll and Accounts Payable Departments.Oversee audit control and payment of $1.2 billion in annual payables.Control payroll for 9,700 employees in 24 states under 62 corporate entities.Manage oversight of ProCard, a corporate travel/entertainment purchasing card with $41 million annual budget used by 3,000 employees.Initiate internal audits to ensure minimal company exposure.Supervise union employees and provide input on union negotiations and collective bargaining. Sarbanes-Oxley lead for disbursement area.Point of contact for PWC supporting Inpat/Expat activity primarily in France/England including management of employee US Payroll records, Hypo taxes, other deductions, during assignments and repatriation.Key Accomplishments Chosen to participate as lead test area for Sarbanes-Oxley project. Documentation was used as model format for all other areas of the company. Received several compliments from two external audit firms hired to support the project for the quality of our controls and clarify of our documentation. Reassembled new combined Payroll and Accounts Payable departments under Citizens Telecommunications management. Oversaw hiring and training of new staff and built operational teams within departments.Directed team that tested and implemented Infinium Payroll System from PeopleSoft and converted Citizens' Accounts Payable and General Ledger codes from SAP as part of system migration. Instructed employees on policies/procedures to ensure compliance with internal/external guidelines.

Responsible for creation of Internal Audit plan for disbursement functions including Payroll, Accounts Payable and Travel and Entertainment Card functions. After executing audits and completing analysis of findings, recommended and implemented controls to mitigate risk. Point of contact for corporate internal audit and all external auditors for these functions.

Led cross-functional team operating in key areas of payroll and disbursement. Managed payroll accounting issues, including tax agency inquiries, employee concerns, internal audits, and account reconciliation of 1,800 accounts. Oversaw relocations, including establishing expatriates in payroll/tax system. Directed four-person Payroll Tax Team accountable for filing and remitting of state/federal payroll taxes of 12,000 employees in 46 states and Canada. Audited for accuracy and compliance.Supervised two-person Travel and Entertainment Reimbursement team and managed diverse programs for 3,500 employees. Key Accomplishments Vastly reduced incidences of state/federal payroll tax discrepancies by bringing all of the Global Crossing's payroll and taxes in-house. Led the conversion of Canadian payroll system as part of a centralization of payroll tax and account reconciliation functions.Consolidated U.S. Payroll functions, ultimately migrating all Payroll Coordinator duties to corporate headquarters.Developed and implemented policies and procedures to ensure compliance with U.S. and Canadian regulations for payroll and tax reporting, filing and payment.Selected and implemented automated tax software to integrate with payroll system, and developed audit guidelines.

Accountable for the development, monitoring, and reporting of expense budgets and HR, Marketing, Training Group and Central Office. Performed variance analysis of maintenance expenses for all operating groups and prepared/distributed reports for corporate and management review. Given sole accountability for the accrual and account reconciliation of multi-million dollar cash accounts of Rochester Telephone's two largest corporate entities.

Employee Exit Interview process, 401k Plan Administrator and Commission Plan Administrator

Bachelor Of Applied Science (B.A.Sc.), Accounting

High School Diploma