Patti Gilliard Email & Phone Number

Durham, NC, US

Zurich, ZH, CH

Denver, CO, US

Charlotte, North Carolina, US

Manage and oversee payroll related projects, process improvements, payroll tax compliance for US/Canada/PR, enable cross functional roles, white glove service for all executives and lead payroll SME team.

Chandler, Arizona, US

Lead teams responsible for PMO (Payroll & ACA Year-End/Year Start & OE), process improvements, quality, tool effectiveness, data insights, client/support product enablement and business analysts. Focus on driving best practice to move Namely from a start-up to an ongoing business.

Minneapolis, MN, US

• Manage the Year End/Year Round program becoming more effective and streamlined every year.
• . Identifying, creating, and distributing client communications
• . Identifying and managing all tasks on the YE project plan
• . Coordinating internal meetings with all stake holderso Identifying and helping to solution staffing shortcomings
• . Continue looking at ways to be more efficient and reduce Ceridian’s cost of service for year end tasks
• Identify and manage technology products and enhancements, advocating on behalf of the service organizations to get them accomplished

Minneapolis, MN, US

• Working remotely from my home in Raleigh, NC and traveling monthly, I lead Global Payroll Operations Service Centers in Glasgow, Scotland and created a team in in St. Petersburg, FL to provide support for our valued.
• Hire, manage and develop team members to deliver to and delight our clients, their employees and partners.
• Build foundational processes and knowledge to provide consultative support to clients and drive quality/productivity.
• Develop standards while working with many different in-country partners with unique systems/processes.
• Work across functional teams to ensure quality and control over the delivery model.
• Driving achievement in line with company goals and budgets.

• Manage and grow Global Employment Outsourcing service delivery to support clients with employing, on-boarding, processing payroll, ensuring hr/employment compliance and eventual off-boarding of workers across the.
• Develop and implement strategies for GEO supply chain management, implementation, service delivery functions globally in line with business and client needs.
• Build foundational processes and knowledge to provide consultative support to clients and drive quality/productivity.
• Hire, manage and develop team members to deliver to and delight our customers, workers and partners.
• Driving achievement in line with company goals and budgets
• Plays a key part in determining company strategy in relation to service delivery

Boston, MA, US

• Realignment effort to consolidate payroll ownership resulted in additional responsibilities. This included ownership for client management, program/project management, business analysts and most recently HR Operations..
• Proven leadership including meeting/exceeding objectives, high employee moral in difficult environments with significant change under way.
• Management of P&L resulting in budget/expense reductions with overall savings to the firm.
• Initiation and management of Service Level Agreements and Service Model.
• Change facilitator for significant implementations (Oracle to HRAccess) and continuous improvement.
• Direct activities of 60 employees in Durham, NC, Merrimack, NH and India in operations support/readiness, project management, audit/quality control, file processing, tax administration, transaction processing &.

Boston, MA, US

Shifted to position of greater responsibility for operations and staff during transition period encompassing the sale of Frontier Telephone to Citizens Telecommunications. Act as change agent and leader in the re-engineering of key operations areas, including purchasing, training and education, departmental set-up and staffing, policy/procedure.

Responsible for creation of Internal Audit plan for disbursement functions including Payroll, Accounts Payable and Travel and Entertainment Card functions. After executing audits and completing analysis of findings, recommended and implemented controls to mitigate risk. Point of contact for corporate internal audit and all external auditors for these.

Led cross-functional team operating in key areas of payroll and disbursement. Managed payroll accounting issues, including tax agency inquiries, employee concerns, internal audits, and account reconciliation of 1,800 accounts. Oversaw relocations, including establishing expatriates in payroll/tax system. Directed four-person Payroll Tax Team accountable.

Accountable for the development, monitoring, and reporting of expense budgets and HR, Marketing, Training Group and Central Office. Performed variance analysis of maintenance expenses for all operating groups and prepared/distributed reports for corporate and management review. Given sole accountability for the accrual and account reconciliation of.

Employee Exit Interview process, 401k Plan Administrator and Commission Plan Administrator

Bachelor Of Applied Science (B.A.Sc.), Accounting

High School Diploma