Patti Kramer Email & Phone Number

Chicago, IL, US

United States

Elmhurst, Illinois

Warrenville, IL

Teach several Indoor Cycling/Spin class each week

Naperville, IL

Manage team of Account Managers. Set SMART goals, recruit, train, serve as escalation point for customers. Ensure highest quality service, through pro actively analyzing KPI and process improvement. Ensure team has support and resources to quickly resolve issues,as well as ensuring team members are challenged and growing.

Naperville IL

Manage a team of Account Managers, recruit, train and develop team. Provide excellent customer service while driving KPI, process improvements and serve as an escalation point.

Syncada/from Visa delivers global supply chain management to sponsor banks and their clients. As an Operations Account Manager, I lead a team service professionals to troubleshoot, perform analytics and general service for large commercial and retail businesses in the freight payables space.

Schumburg, IL

I Supported the Account Directors and Account Executives with needs identification on existing clients. I accomplished this by understanding customers business needs, responding quickly and effectively to client concerns and problems. I acted as the liaison between the client and internal partners and was responsible for managing the day to day.

Naperville, IL

Project Coordinator ( 2007)Project manager, monitoring processing of client data files including customer data cleanse and prospecting files.Quality Assurance.Successfully completed Sarbanes-Oxley audit and compliance requirements.Senior Customer Service Representative (1996- 2007)Managed top 20% of all customers including, Discover Financial, Uline, HSBS.

Held Life Insurance, Securities licenses and sold financial products. Target market was families. Worked on PT basis.