Teach several Indoor Cycling/Spin class each week

Manage team of Account Managers. Set SMART goals, recruit, train, serve as escalation point for customers. Ensure highest quality service, through pro actively analyzing KPI and process improvement. Ensure team has support and resources to quickly resolve issues,as well as ensuring team members are challenged and growing.

Manage a team of Account Managers, recruit, train and develop team. Provide excellent customer service while driving KPI, process improvements and serve as an escalation point.

Syncada/from Visa delivers global supply chain management to sponsor banks and their clients. As an Operations Account Manager, I lead a team service professionals to troubleshoot, perform analytics and general service for large commercial and retail businesses in the freight payables space.

I Supported the Account Directors and Account Executives with needs identification on existing clients. I accomplished this by understanding customers business needs, responding quickly and effectively to client concerns and problems. I acted as the liaison between the client and internal partners and was responsible for managing the day to day relationship with the client which includes interpreting client objectives, translating, and documenting clear, concise job instructions for internal departments. I always strived to find better ways to serve the customer and keep the customer informed of trends and issues relevant to their business.

Project Coordinator ( 2007)Project manager, monitoring processing of client data files including customer data cleanse and prospecting files.Quality Assurance.Successfully completed Sarbanes-Oxley audit and compliance requirements.Senior Customer Service Representative (1996- 2007)Managed top 20% of all customers including, Discover Financial, Uline, HSBS, Bank One, Cardinal Health.Consistently exceeded functionalized productivity greater than 150%.Consistently met 100% of both priority and standard commitment dates.Senior Sales Accounting Administrator – Team Leader (1982-1996)Managed Accounting for 20 sales representatives.Team Leader.Produced increase in Financial Responsibility $ 20,000,000 in 1996.

Held Life Insurance, Securities licenses and sold financial products. Target market was families. Worked on PT basis.