Director Of Program Operations
Current• Developed and executed a Luminary Program strategy in support of the overall business plan and strategic direction of Kripalu. • Created and managed $15M Luminary Programming Budget, responsible for meeting targets and to provide appropriate forecasting based on enrollment trends.• Responsible for overseeing sensitive and high-level negotiations.• Managed the program scheduling boards, collaborating across all program areas to ensure programs were vetted for operational feasibility, optimal room usage, and capacity. • Led creative and vetting meetings to ensure every new and repeat program booked through Luminary Programming was mission aligned and in support of revenue goals.• Responsible for hiring, training, development, performance evaluations and disciplinary actions for the Luminary Programming Manager, Workshop Programmers, Program Administration team and Production Manager.• Managed Program Administration team operations including presenter contract management, program system set ups, preparing Luminary presenter honorarium payments, and Continuing Education systems. • Responsible for overseeing the Production Department, including all aspects of effective program planning and execution. • Played a key role in the implementation of a new Hospitality Property Management System (Resort Suite); created BEO and Catering Module processes across all departments• Helped establish the Kripalu Advisory Council, comprised of senior Directors responsible for developing best practices for communication with the CEO and Senior Leadership Team, creating and evaluating organizational strategy and execution across the organization.