Patricia Reardon-Gordon Email & Phone Number

Boston, MA, US

• Leading data solutions agile delivery Cloud engineering teams for all USRM business domains; Product, Customer/Marketing, Digital, Sales/Distribution, Claims, Finance, and Service. These teams are comprised of ~30.
• Modernizing and migrating our technology and management of customer data in Reltio SaaS MDM for; applications, digital capabilities, reporting and analytics use by our customers and USRM business partners.
• Partnering with the US CDO to optimize resource capacity both onshore and offshore, manage a $40M budget, develop and evolve an engineering strategy to align and deliver on top priority business initiatives.
• Lead the ~30 data analyst and data engineering teams in the migration off of our current on-premise environment to Snowflake. The biggest data migration in Liberty’s history.
• Influencing a technology culture and environment of; collaboration, innovation, reuse, simplicity, intelligence (AI/ML) and automation while delivering value to our customers and maximizing spend.

• Developed and managed the enterprise Data Office with a budget of $10 million to enable consistent and shared use of the most accurate, timely and relevant version of information in support of business initiatives.
• Partnered with Global Data Offices in Canada, Asia and the US to collaborate and deliver Data Program initiatives and technologies
• Defined and implemented cost-effective and scalable data and database solutions, fit for purpose, at an enterprise level including ADLS Data Lake, Hadoop and Salesforce Integrations
• Lead the US IT data delivery teams; Big Data and MDM from a strategy, ingestion and tactical project delivery perspective
• Manage the business rollout of the IBM Master Data Management (MDM) platform implementation, allowing for a single trusted source of customer data and cross reference of products and system of record data sources

• Develop and execute the division’s data strategy that enables the most effective use of the data assets, including best practices for data governance and management, and establishment of the program metrics.
• Establish and drive the divisional data governance program and related efforts, providing management oversight of divisional data steward engagement functions and decision making;
• Ensure the Divisional and BU business objectives are supported using technology, in line with Manulife’s technology standards

• Develop and deliver complex strategy and change programs. Serve as thought leader in the development of business solutions. Interact with senior decision makers and executives and conduct analyses required in support.
• Best known for ability to provide strategic-level direction, drive project delivery and innovative analytical thinking.
• Apply entrepreneurial thinking to develop business strategies to drive productive growth and technology expansion.

• Provide leadership, direction and support to all Business Units (IT and Operations), Benefits Administration and the USAF IT; oversee Business Analyst, Development and Testing teams.
• As a program manager, guided the creation and implementation of a central repository of customer data and associated projects.

• Led Fixed Products and Retail Annuity Claims Administration, Business Automation, OKAMs and Project Team; managed and trained three Directors and four Operations Managers/Consultants in three operations centers and one.
• Developed processes for a senior management sponsored cleanup of 75K records dating back to 1983.
• As a Project Sponsor, oversaw program and resource-related initiatives to increase efficiencies and improve claims processes and training documentation.
• Developed, directed and coached five protégées; mentored a “Leadership Development Program” employee.
• Headed several high-profile Compliance projects reporting to senior management.

• Led the Institutional Annuity New Business Administration and Process Improvement teams.
• Supported $1B in annuity sales and $1M project portfolio serving multiple product lines in two operations centers.
• Managed two Directors and four Operations Managers and Consultants.
• Served as Project Sponsor; directed and participated in Strategic Planning sessions and senior management presentations on the short-, mid- and long-term direction of Fixed Products Operations support.

• Managed and oversaw $1M small project portfolio and $2M Retail Fixed Annuity Product Development process.
• Formulated strategy to relocate annuity administration of 2K contracts, which reduced costs by $1M annually.
• Guided and delivered $1M projects, prioritized and managed projects within the gating process.
• Led multiple and significant profile Remedial Compliance projects and reported to senior management.
• Replaced the Fixed Product Development Director as a Product Expert and Project Sponsor while on leave.

• Established the initial project development and production prioritization process; continuously drove cost savings and process improvement initiatives.
• Revamped the production support process utilized by the entire Annuity Administration group and increased scope from Operations to other departments.
• Served as Business Analyst on the Workflow Integration projects (OMNI to AWD); helped guide the creation of the initial AWD workflows; oversaw all Annuity Operations Systems applications as a Business Representative.
• Helped create and implement processes and enhancements for the conversion of 1M+ contracts from two administrative systems to one; served as Project Manager/Business Analyst for Manulife/JH Systems Integration.
• On the Vantage One CSC User Group Board, served as President, Vice President and Secretary.

Boston, MA, US

• Consultant
• Partnered with IS to develop system enhancements to assist the new business team; served as liaison between production, marketing and IS team; created documents to help submit business in good order.Manager, New Business
• Trained and supervised 17 employees across multiple new business functions; created budget and staffing modules.Supervisor
• Led and developed five processing analysts with a variety of annuity beneficiary and ownership functions.Annuity Processing Specialist
• Processed beneficiary and ownership changes to existing annuity contracts; updated all workflows; developed extensive training manual; collaborated in the review and implementation with client and agency field.
• Managed all aspects of the disbursement of correspondence and collating of annuity contracts; supervised scheduling, workflow, performance review and training of five analysts.New Business Processing Analyst

Bachelor Of Science (B.S.), Business/Commerce

Batchelor Of Management Science, Marketing