Patti Ritz Email & Phone Number

Tucson, Arizona

Risk Project (2014 – Present) Interface with merchants via mostly outbound calls for the purpose of resolving requests. Listen attentively to merchant needs and concerns; demonstrate empathy. Clarify our requirements to the merchant; probe for and confirm understanding of requirements. Communicate effectively with individuals/teams in the program to ensure.

Santa Barbara, California

Acquired and utilized knowledge of medical and legal transcription guidelines and practices. Skills included excellent written and oral communication, English usage, grammar, punctuation, and style according to legal Court requirements. Able to understand diverse accents and dialects as well as varying dictation styles. Operated designated word processing.

Tucson, Arizona

Provided prompt and courteous customer service at all times. Handled all types of store transactions for products and services. Began training as Lead Customer Service Representative involving the taking of inventory, checking in vendors and validating items received against items ordered. Keep product stocked and rotated, monitor store so that customers.

Atlanta, Georgia

• Created new processes and solutions for a telecommunications company that enabled them to be more productive and accurate.
• Analyzed and documented existing processes and solutions to make them more robust and user friendly.
• Scheduled jobs and reports to run at the optimal time for the systems involved.
• Modified applications so that they run in a more timely fashion and completed with accurate results when the users required them.

• Investigated problems and worked with diverse teams to determine root causes; assisted with determining short, mid and long-term solutions for high impact production issues.
• Created and maintained over 30 different reports to establish trends in workflow and throughput for Team Leads and Managers.
• Created metrics reports using Business Objects XI and Crystal Reports XI, which reflect Mean Time to Respond, Mean Time to Resolve and other criteria for upper level management.
• … Show more Investigated problems and worked with diverse teams to determine root causes; assisted with determining short, mid and long-term solutions for high impact production issues.
• Analyzed data trends and made recommendations to management on areas of improvement and areas of success
• Assisted teams with root cause analysis and assisted with development and implementation of solutions for prevention of problems that caused outages and production disruption. Show less

• Troubleshot and monitored all critical production systems in a fast paced 24/7 environment.
• Supervised the Tier II Production Engineers, which troubleshot and monitored critical production systems.
• Troubleshot, monitored and maintained production systems including databases (Oracle and SqlServer), production servers (Windows and UNIX), batch processes (UNIX shell scripting and Windows Shell scripting), ETL.
• Troubleshot, monitored and maintained production systems including databases (Oracle and SqlServer), production servers (Windows and UNIX), batch processes (UNIX shell scripting and Windows Shell scripting), ETL.
• Managed the Tier II team’s performance and provided coaching, leadership and skill development training to the Tier II team.
• Created and kept current the training plan for new Tier II employees to get them up to speed quickly in this fast-paced environment.

Atlanta, Georgia

• Did extensive work and support of application life cycle including data flow to and from the various financial and reporting systems.
• Designed, developed, created, maintained and supported mission-critical financial systems using Visual Basic 6, PL/SQL and Active Server Pages in a worldwide environment.
• Conceived, designed, created, tested, and put into production a security application in VB 6 which allowed the resetting of Oracle database user’s passwords using a highly complex… Show more Did extensive work and.
• Conceived, designed, created, tested, and put into production a security application in VB 6 which allowed the resetting of Oracle database user’s passwords using a highly complex algorithm for password creation and.
• Designed the initial technical documentation for use cases and test scenarios and scripts which were used as a model for other technical documentation throughout the company.
• Prioritized tasks and issues; reviewed prioritized list with management and other team leads as needed.

Marietta, Georgia

• Managed an Alpha and Beta Testing Environment, evaluated software for usability in a production environment, and provided general support.
• Evaluated engineering team requirements and made recommendations on future hardware and software needs.
• Established requirements for Integration Center Laboratory and oversaw construction and installation of equipment to support software design.
• Installed and debugged the beta version of PM/SAP Bridge application.
• Wrote and debugged… Show more Managed an Alpha and Beta Testing Environment, evaluated software for usability in a production environment, and provided general support.
• Wrote and debugged code for customization of Metaphase in our environment.

Marietta, Georgia

• Designed and established the Product Definition Initiative (PDI) intranet web site.
• Created specifications and documentation to meet customer requirements and establish work priorities.
• Worked on technical documentation for the PDI ARIS User’s Guide.
• Developed proficiency in HTML and JavaScript as well as Active Server Pages. Duties included responsibility for engineering archives, project tracking and scheduling.
• Created presentations on project status for management… Show more Designed and established the Product Definition Initiative (PDI) intranet web site.
• Created presentations on project status for management review. Show less