Patt Webster Email & Phone Number

Souderton, Pennsylvania, United States

Manage Temperature Services Coordinators, Temperature excursion adjudications, perform Inspections Readiness and Final Content Review tasks for clinical trial Protocols, Temperature excursion metrics and other managerial tasks

King Of Prussia, Pa

My responsibilities include managing the Support team using two support applications; Zendesk and JIRA. I am the advocate for our customers and serve as their liason to our DEV team. I am personally responsible for 20 customers in Support. Whenever possible I resolve their issues myself in a timely manner. If needed I facilitate resolution working closely with our Development Team.I am the eRx SME and SME for our Patient Portal. I provide back-up for our Billing SME for Validation/Submitter reports for .x12 files, performing analysis of the file(s) and educating the practices being validated for data entry issues. I am a responsible for correction of billing template issues, as well as submission/resubmission of test files to payers for readjudication following the analysis, data entry and template fixes.• Provide first line of technical support• Maintain complete control on ticket resolution from initial call to satisfactory resolution and close• Manage all customers transitioned from Implementation to Support• Implementation Coordinator for customers transitioned from legacy system to new EMR platform• Support installation, deployment, triage for customer implementatations• Smoke test EMR platform following new development released to PROD• Perform bug verification, development and testing on reported issues• Properly escalate unresolved queries to the Development Team• Insure proper recording, documentation and closure of support requests• Recommend procedure modifications or improvements• Write RFC’s, create mockups and write specs for new functionality, templates and development of reports for Cx360 (Mental Health EHR)• Manage implementation of Lab, E-prescribing, and Patient Portal interfaces• Facilitate weekly status calls with customers; create agendas and maintain master issue logs for each customer & customer training where reported issues are training/workflow related problems• Other duties as assigned

Phoenixville, Pennsylvania

NextGen EHR/EPM •NextGen System Administrator for Multiple Orthopedic and Internal Medicine Practices •Pre-Implementation, Implementation & Go-Live Support •Application Training •Template Analysis •Document Builder •On-Site & Remote (Help Desk) NextGen - EHR & EPM SupportTraining: •NextGen Core Group Training •NextGen Definition Workshop •NextGen Template Editor & Document Builder--Aprima EHR & PRM •Aprima System Administrator for Multiple Orthopaedic and Multi-Specialty Practices •On-Site & Remote (Help Desk) Aprima Support - EHR & Practice Management •PE Design to meet MU Stage II MeasuresTraining: •EMR Essentials •PM Essentials •KDB, List Editor, EHR PQRS Registry, MU & ICD-10 •Common Problem Palettes & Dynamic Procedure Notes •Building Patient Portal Questionnaires

Allentown, Pennsylvania

•athenaClinicals System Administrator for Multiple Orthopaedic Specialties •athenaCollector System Administrator for Multiple Orthopaedic Specialties •Pre-Implementation, Implementation & Go-Live Support •Application Training for Implementation & All New Hires •Continued Application Training for Supervising & Mid-Level Providers, Clinical & Clerical StaffBuild, implement & maintain EHR & revenue cycle database. Create web-based clinical forms using HTML; document policies, procedures & workflows for each institute/department & find best ways to apply the EHR systems. Develop function-specific training using a combination of EHR capabilities & area workflows. Assist with implementation of EHR systems as it applies to the role out plan of Administration. Work with OAA staff to ensure ongoing effective use of systems & implement quality improvements. Work with Clinical Task Force to establish policies & procedure. Create & maintain reports. Create & maintain EHR templates. Develop a process to track development & changes in EHR based on user requests. Liaison between OAA staff, providers, IT & Administration regarding questions/concerns with computer software. Establish & maintain EHR user-security based on functionality needs. Support providers & staff as needed in OAA remote sites. Train staff in any other software & support systems as needed. Practice-wide workflow evaluation, recommendations and implementation. Interim Marketing Coordinator.

Manage a full-time staff of 18 that included Adminstrative Assistants (4), Medical Transcriptionists (6) and Patient Information Specialists (8) in a large Orthopaedic Surgery practice that consisted of 14 providers and 4 physician extenders (PA-C's). Maintain an electronic document management system. Managed provider credentialing, tracking of CME's and registering providers for CME credit events, scheduling depositions. Designed and implemented paperless workflow. Implemented transition from paper charts to a document management system; created department policies & procedures, created teams within the department to handle all aspects medical records from chart prep & scanning to importing medical reports. Implemented transcription service change that had a direct impact on cost-savings & successfully achieved 48 hour turn-around time from the time of dictation, to import into the patient’s medical record. Provided executive-level support; hired & trained executive assistants; created templates, tables, spreadsheets.