• Serve as primary point of contact for existing & potential customers• Support and develop relationships with clients and other insurance professionals• Collaborate with Account Executives, Producers, and Sr. Account Managers to achieve sales and service goals• Ensure customer satisfaction by responding to inquiries and concerns in a timely & professional manner• Continued development of product and client knowledge

Ohio Department of Insurance, Columbus, OH 2009-2023Insurance Licensing Supervisor• Oversaw and coordinated the corporate and individual specialty licensing section• Reviewed insurance licensing forms, applications, and associated documents• Researched, reviewed, and interpreted insurance statutes, regulations, and bulletins• Reviewed and approved various contracts• Handled sensitive information• Communicated with and assisted internal customers, insurance companies, insuranceagencies & agents, other regulatory agencies, and the general public• Served as subject matter expert for Property & Casualty agent exam and PublicInsurance Adjuster exam

• Underwrote new and renewal multi-line commercial business in OH, MI, IN, and IL.• Maintained superior ratings in time service, loss ratio, policy retention and quality review standards in a high pressure environment.• Assisted in training, mentoring, and development of new and less experienced underwriting, marketing, and insurance agency personnel.• Participated in task force groups for the improvement of policy-holder audits, file documentation, and workflow efficiency.• Guided internal and external customers on risk classification, premium calculation, and risk placement.• Participated in year-long training program in customer service.• Analyzed and interpreted contracts and insurance coverage forms.• Maintained pro-active telephone and face-to-face visits with agents.• Developed computer short-cuts for the Commercial Insurance Unit.

• Underwrote and marketed new and renewal multi-line commercial business with premium size of $25,000 - $100,000 in OH. • Managed exclusive municipality book of business.• Underwrote and marketed specific program business. • Served as Ohio insurance agent countersignature liaison for company.

Commercial Underwriter (1998-2000)• Underwrote new and renewal multi-line commercial business in PA.• Managed and performed final calculation of reporting forms.• Maintained pro-active telephone and face-to-face visits with insurance agencies.Marketing Representative (1991-1998)• Managed relationships for over 130 insurance agencies in OH, KY, PA and IN. • Underwrote and priced new and renewal multi-line commercial business in OH, KY, PA and IN.• Assisted in the company’s sales-force automation initiative. • Trained other marketing personnel on the commercial rating system.• Assisted in the semi-annual conduct of insurance agency reviews, analysis, and subsequent actions.