Patty Chiang Email & Phone Number

Chapel Hill, Nc, Us

Durham, North Carolina, United States

- Applied user-centered design principles to create intuitive and accessible user experiences across digital learning platforms.- Analyzed data on learner engagement and feedback using design thinking methods to ideate user retention strategies and optimize user onboarding learning.

- Led event planning and coordination, directing key cultural and community events, streamlining logistics, venue arrangements, and volunteer coordination to enhance member engagement and satisfaction- Implemented organizational systems by developing structured tools for participant management and volunteer assignments, promoting teamwork and efficient event execution-Strategic Budgeting for Sports Group by developing and managing a comprehensive budget for the sports group, optimizing resources and supporting increased participation in athletic activities

- Create engaging content, including posts, graphics, and videos, utilizing instructional design principles to maximize impact and raise awareness about educational equity issues- Develop and execute campaigns to highlight the importance of equitable funding, resources, and opportunities in public schools

- Develop and execute tailored lesson plans to accommodate diverse learning performance, resulting in average 20% improvement in standardized test scores within one academic year- Receive positive feedback from parents and students for creating an environment where all students feel encouraged and increase self-regulation in their academic journey

Chapel Hill, North Carolina, United States

- Improved over 1,000 product support articles by addressing key pain points for both internal and external clients, resulting in increased user satisfaction.- Developed an Excel spreadsheet to manage over 10,000 support articles, providing easy access to detailed insights for future management

Taipei City, Taiwan

- Supported the development of sales strategies, tracked global market trends, and provided exceptional customer service to ensure client satisfaction. Result in the highest satisfaction from sales and clients in this position- Coordinated logistics, processed international orders, and facilitated effective communication between the sales team and overseas clients.- Create reports and data of all shipments, including payment, destination, and other aspects to be presented at monthly board meetings.

Shenzhen, Guangdong, China

- Collaborated with the CEO and subject matter expert to design and implement effective curricula aligned with China market demands- Provided leadership and guidance to teachers, ensuring alignment with the institution's objectives- Maintained close relationships with students and parents, reached 50% of school's monthly sales avenue

Taipei City, Taiwan

- Responsible for assisting senior manager to B2B campaigns and supporting the Account Director with the managements of clients- Meets with clients frequently, serving as contact between the client and creative team- Addressed any issues or delays in the project, as well as clients’ feedback- Scheduled projects, and ensured that the projects run smoothly

Taipei

- Assisted independently on video productions from begin to end- Supported team of 30+ directors, producers, and stylists to locate props and talents of commercial shoots- Assisting with the capturing of sound and visual footage- Edited two videos for clients to attend advertising awards

Master'S Degree, Educational/Instructional Technology

Bachelor Of Arts - Ba, Commercial Design

High School Diploma, General Studies

Graduate Certificate, Innovation For The Public Good