Interview homeless and low-income citizens and assess their needs. Refer clients to agencies and provide resources. Guide them toward self-sufficiency.Train volunteers, supervise breakfast operation and office operations.

Support CEO and COO and manage office systems. Extensive meeting coordination including corporate and board meetings. Maintain current corporate/non-profit registrations, exemptions and certifications with city and state government institutions. Coordinate process of application for government grants. Handle phone inquiries from citizens seeking housing and emergency funding assistance. Handle new employee orientation, process personnel paperwork, manage benefits administration, and maintain updated spreadsheet depicting leave accruals and balances. As Case Manager, interviewed candidates for rental assistance and collected data pursuant to guidelines of Homelessness Prevention Program grant.

• Resolved service issues and strengthened tenant relations with company realizing improved retention and dramatic increase of tenant satisfaction scores • Assumed additional administrative responsibilities and supervision of assistant to turn-around office and administrative functions to relieve General Manager of this issue; efficiency increased reducing time to resolve work orders by 40% • Assumed management of janitorial and security operations; responsiveness and quality of work improved with reduced complaints and work order requests• Responsible for collecting rent, recurring expenses, and bill-back charges; researched late fees, performed account audits, and managed delinquencies; improved accuracy and consistently completed reports within deadlines, eliminating missed deadlines for GM cash management reports• Prepared Cash Management, Aged Delinquency, and Open Items reports• Streamlined & organized invoicing and application process for new vendors; expedited the engineers’ completion of projects and improved control • Completed multiple renovation projects from bidding to project completion

Managed activity among tenants, contractors, property manager and building maintenance personnel for 20 buildings. Responsible for implementing tenant work requests and monitoring service delivery, and interfacing with janitorial contractors. We managed 12 buildings in the commercial portfolio.