Manage client portfolio to ensure contract is performing to contractual guarantees, oversee renewals, and RFP’s. Understand client relations in business terms; revenue growth, profit, and satisfaction. Ensures compliance with all relevant statutory and industry requirements.• Maintain strategic plans for clients that include renewal strategy, upsell opportunity and other innovative elements for optimal service delivery; presenting those opportunities to client for implementation, make recommendations to adequately and cost effectively meet client’s pharmacy benefit needs• Responsible for client retention, client contract renewal process and ongoing profitability for portfolio of National and TPA accounts• Negotiate and coordinate deliverables for existing clients in an RFP/RFI or market check status• Collaborate with leadership team, including Executive Sponsors, to develop and implement client strategies and company initiatives• Maintain thorough knowledge of contractual obligations for portfolio of clients, including financials, performance guarantees, terms, and reporting/compliance; negotiate terms with the client that result in win-win• Anticipate customer needs and proactively identify new opportunities within book of business• Collaborate and partner with sales team during acquisition of new business by supporting the sales process during finalist meetings• Serve as a liaison between consultants and brokers to manage expectations for overall client service delivery.• Manage and deliver in-person and telephonic quarterly and/or annual benefit plan performance reviews• Work collaboratively with Account Managers and Account Representatives to identify the cause or causes of a problem and proposes practical solutions to address them; Collaborate with Account Managers to develop agenda and content for client meetings; Work with Sr. Account Managers to ensure meeting items are tracked for any outstanding items that need to be attended to

Direct client services including analysis and improvement of the Rx benefit programs, compliance adherence, identification and delivery of cost savings and benefit enhancement opportunities. optimized clients Rx benefit spend comprised of 25 clients and over 175,000 lives, including Union & Labor business, Hospitals, and other self-funded business• Directly supports the Broker(s) and clients after the sales phase of the business• Review, recommend and present strategies during benefit plan renewals • Develop and maintain effective working relationships with pharmacy operations, service partner contacts (such as underwriters, brokers, PBMs, sales and service representatives) and client contacts• Analyze data to determine trends, performance levels, and opportunities • Keep other Account Managers, Service Representatives, Director and VP fully informed of all important activities on client accounts• Quality check of applications (service agreements), claims processing and audit benefit designs, financial reports • Prepare and assure accuracy on audits, census data and quoting• Fully accountable for maintaining client records and plan benefit accuracy within our proprietary CRM• Review, recommend, and implement our “Value Added Service” including Specialty Copay Assistance Programs, Direct Procurement Solutions, and ScriptaRx• Assist in the analysis of RFP’s for cost comparison and savings opportunities maintaining benefit program goals• Review and improve compliance adherence including Wrap documents, Health Care Reforms, ACA regulations and fees

Support Implementation Manager with the pharmacy benefit set up and on boarding activities for new customersFacilitated timely implementations of plan design changes; utilized Pharmacy Benefit System/RX Claim to resolve claim adjudication issuesRepresent customer internally and coordinate with other functional teams to complete projects and address ongoing service needsOversee all PBM operational functions pertaining to day-to-day management of the customerResponsible for overall assigned book of business and customer retention

Thorough product knowledge on Express Scripts value added servicesEducated member on pharmaceutical compliance per DoD contractReduced client expense by increasing home delivery strategyCollaborated with project management resulting in business growth by remaining current on market trends, sales stats and relaying service informationPlayed a vital role in achieving beneficiary satisfaction scores as high as 98% while delivering cost savings to the Federal GovernmentTrained client on Fraud, Waste and AbuseActions above saved client 1.2 million dollars in a fiscal year Administrator with the Department of Defense Contract to all active members

Liaison between Physician and AdministrationEstablished Christian Hospital as the sole North County EVLT provider for treatment of significant varicose vein disease by partnering with interventional radiologists and cardiologistsIdentified patients’ needs combined with Physician specialty Created CME presentation to a targeted physician specialtyIncreased Breast Imaging services by 12% resulting in a $120,000 in revenue

Design, implement and improve strategic growth plans to all levels of Business DevelopmentPresented recommendations to senior leadership to insure physician retention.Implemented a collaborative effort at DePaul Hospital regarding Doctor referrals within the network by 18% resulting in $200,000 increased revenue for SSMManaged monthly cardiology conferences to further unite cardiologists, CT and vascular surgeons

Provided OSHA compliance standards to customer and recommend various products to meet OSHA standardsIncreased revenues within all sales territories with the most significant surge from $20,000 in 2009 to $204,000 by 2010 Established vendor managed inventory solutions utilizing enhanced technology, resulting in the three most profitable clients in my district

Grew assigned territory from 82% in 2005 to 106% in 2007Educated C-level customers on how to reduce cost and delivery delays by utilizing one carrierImplemented delivery solution for the customer, in some cases having to work with the competitor