Patty Hanson, Otr/L Email & Phone Number

Grand Rapids, Michigan, United States

Manage clinical operations for a neurological procedure outpatient clinic from staffing to logistics and financial management, contributing to $12M in annual revenue across 2.4K+ patients. - Optimize the patient experience through collaborative care coordination, standardized documentation guidelines, and individualized evidence-based treatment, averaging a 90% likely-to-recommend rating. - Standardize a new telehealth offering from analyzing payer requirements, clinical needs, and patient criteria to driving staff competence on treatment best practices, growing telehealth visit rates by 50%. - Build and lead an interdisciplinary clinical team of 30 including hiring and training, performance management, clear expectation setting, strategic scheduling, and consistent communication, eliminating barriers and scaling capacity while improving quality.- Transition EMR from Cerner to Epic by identifying redundancies, defining requirements, automating processes, and training team members in collaboration with technical partners, expected to increase documentation efficiency by 50%. - Drive ongoing financial optimization from needs assessment through corrective action planning and execution with notable successes such as: - Enabling payer mix visibility through dynamic data reporting with team leaders. - Increasing reimbursement rates by 25% for speech therapy through a billing code retraining.

Grand Rapids Metropolitan Area

Managed an evolving patient caseload including assessing coverage eligibility, providing patient education, advocating for care, and monitoring treatment progress, serving up to 40 patients with traumatic neurologic and orthopedic injuries.- Developed comprehensive treatment plans through interdisciplinary care coordination, enhancing patient outcomes.

Chicago, Illinois, United States

Transitioned to a telehealth model upon COVID-19 inception including SOP development, clinical training, technology scalability, and collaborative communication across all key stakeholders, maintaining patient progress in a COVID-safe manner. - Operationalized a new facility opening with 150 beds including floorplan design, workflow definition, equipment purchasing, budget development, and growth strategy, successfully reaching 100% capacity in first year. - Cultivated valued relationships with local hospitals, international healthcare networks, community organizations, and insurance providers, becoming a preferred provider and resource regionally.- Built a high- performing team of 40 from candidate sourcing to people development, maintaining an 85%+ employee retention rate in a high turnover clinical setting.- Drove data-informed business operations including KPI development, report building, and ongoing performance analysis across payer mix, reimbursement trends, financials, staffing, and patient outcomes, contributing to $25M+ annually.- Managed daily clinic operations including staffing, patient referrals, discharge planning, and insurance authorizations, ensuring consistent quality excellence.

River North - Chicago, Illinois

Directed clinical operations across 2 different facilities including care coordination, reimbursement strategy, budget development and execution, and people management across a team of 15, yielding up to $12M in annual revenue. - Managed post-fire relocation through cross-functional collaboration with legal, purchasing, IT, environmental services, finance, and other business operations teams, minimizing disruption in patient care quality. - Drove facility-wide quality enhancements through ongoing observations, targeted staff retraining, and tactical corrective action planning, securing a successful Joint Commission survey visit in 2017.- Orchestrated comprehensive treatment planning services for out of state and international patients as the key point of contact across all key stakeholders, empowering facility reputation as a global subject matter expert. - Finalist for RIC Magnuson Management Award in 2011 Committee Involvement: OT Practice Council | Cerner Encounters | Cerner Pain Documentation | Education Committee

Chicago, Illinois, United States

Chicago, Illinois, United States

Deerfield, Illinois, United States

Drove clinical research as liaison between pharmaceutical company and research team for Phase III antibiotic clinical trials in 10-state region.- Trained site medical staff on protocol adherence, Case Report Form documentation, Good Clinical Practices, and dispensation of study drug, across 15 different hospitals.- Performed ongoing audits on regulatory information, clinical supplies, and drug accountability at each site.

Denver, Co

Colorado Springs, Colorado, United States

Bachelor'S Degree, Occupational Therapy/Therapist

Certificate, Clinical Trials Management