Patty Hostine, Shrm-Scp, Arm-E, Wrp Email & Phone Number

Vienna, Austria, At

Washington, District Of Columbia, Us

Coordinate and establish actions related to casualty insurance coverage including claims, coverage, certificates of insurance and documentation for the United States and Canada. Develop and cultivate relationships with internal and external stakeholders. Work with internal customers to provide exemplary service to meet their operational needs.Coordinate and establish actions related to casualty insurance coverage including claims, coverage, certificates of insurance and documentation for the United States and Canada. Develop and cultivate relationships with internal and external stakeholders. Work with internal customers to provide exemplary service to meet their operational needs. Achieved over $3,000,000 in reductions in accruals through effective claims management. •Determined, developed and implemented a strategic Advocacy Model for injured Team Members. Including standardized letters and functional ability paperwork. Provided end user training on the program.•Conducted Request for Proposals for Third-Party Administrator and Nurse Triage.•Evaluated and identified issues with Canadian program. Provided recommendations for management and selection of a Third-Party consultant.•Enhanced the data collection process for continuity purposes in insurance program renewal.•Formalized processes on , certificates, return to work and boards of review. •Developed training on return to work for HR, EHS and supervisors

Washington, District Of Columbia, Us

Coordinate and establish actions related to casualty insurance coverage including claims, coverage, certificates of insurance and documentation for the United States and Canada. Develop and cultivate relationships with internal and external stakeholders. Work with internal customers to provide exemplary service to meet their operational needs. Achieved over $2,000,000 in reductions in accruals through effective claims management. •Determined, developed and implemented a strategic Advocacy Model for injured Team Members. Including standardized letters and functional ability paperwork. Provided end user training on the program.•Conducted Request for Proposals for Third-Party Administrator and Nurse Triage.•Developed one page Functional Job Descriptions for use with medical providers from available physical demands analysis performed by Ergonomist .•Developed database of Job Descriptions to match tasks to injured workers. •Evaluated and identified issues with Canadian program. Provided recommendations for management and selection of a Third-Party consultant.•Developed Stay at Work/Return to Work model with tracking. •Enhanced the data collection process for continuity purposes in insurance program renewal.•Formalized processes on bonds, certificates, return to work and boards of review. •Developed training on certificates, bonds, return to work and board of review.

Washington, District Of Columbia, Us

Coordinate and establish actions related to casualty insurance coverage including claims, coverage, certificates of insurance and documentation for the United States and Canada. Develop and cultivate relationships with internal and external stakeholders. Work with internal customers to provide exemplary service to meet their operational needs. •Determined, developed and implemented a strategic Advocacy Model for injured Team Members. Including standardized letters and functional ability paperwork. Provided end user training on the program.•Developed one page Functional Job Descriptions for use with medical providers from available physical demands analysis performed by Ergonomist .•Developed database of Job Descriptions to match tasks to injured workers. •Evaluated and identified issues with Canadian program. Provided recommendations for management and selection of a Third-Party consultant.•Developed Stay at Work/Return to Work model with tracking. •Enhanced the data collection process for continuity purposes in insurance program renewal.•Formalized processes on bonds, certificates, return to work and boards of review. •Developed training on certificates, bonds, return to work and board of review.

Ann Arbor, Mi, Us

•Determined, developed and implemented a strategic Advocacy Model for injured Team Members. Including informational packets, standardized letters and functional ability paperwork. Provided end user training on the program.•Remodeled all Team Member communication on claims and injuries to the appropriate reading level improving compliance by 50%.•Launched Clinical Consultation program into all centers through a pilot and expansion model. Continued to address continuous improvement. •Developed one page Functional Job Descriptions for use with medical providers from available physical demands analysis performed by Ergonomist prior to my involvement. From 30 pages to 1 page for ease of use improving physician response by 80%. •Developed database of Job Descriptions to match tasks to injured workers. Developed a task based return to work program for immediate modified duty within the Supply Chain Centers. •Evaluated and identified issues with Canadian program. Provided recommendations for management and selection of a Third-Party Administrator. •Assisted in the development and integration of the Canadian model for Pilot with Risk Management. Developed and presented with Risk and the TPA the training module for presentation to Canadian operations.•Evaluated and assessed the technical process for workers’ compensation leave program and identified issues regarding leave, ADAAA and FMLA on claims. •Developed Stay at Work/Return to Work model with tracking. Decreased lost time by 40% year over year.•Prepared and completed competitive bid process per purchasing guidelines for Clinical Services to include pre-hire testing through post injury care. Identified and standardized the costs for services by two providers by developing a national model. •Developed pre-employment testing model for use for all clinics that will increase the physical match for physical jobs within the centers decreasing first year incident rates by 35%

Provide comprehensive risk management services to assist clients in maximizing their economic potential. Specific expertise in Workers' Compensation, Automobile, General Liability and Property coverage.Assist clients in crafting their risk management programs and establish policies that meet their specific needs. Provide claim review and claim oversight for losses, making recommendations for prompt claim conclusion. Developed programs to include: automobile programs, return to work, code review and claim reporting. Provide training to insureds on claim management, basic workers' compensation and Automobile Safety for owned and non-owned fleet vehicles.

Us

United States responsibility of Integrated Disability Program (IDM) for a Tier One automotive supplier Evaluate insurance programs and claim inventory; develop recommendations and enact action plansManagement and facilitation of large deductible and self-insurance programsAssess, research and develop claim protocols and training program with a return to work focus for IDMChair and mentor the Safety Standardization Work GroupServe as Subject Matter Expert for other holdings for claim and disability concerns

Northville, Michigan, Us

Global supervision of Workers' Compensation program for an automotive supplierCoordination of assumption and coverage through the merger or acquisition of new facilities Through assumption and management of claims properly reserved and assessed for settlement claim reserves resulting in a decrease of reserve in excess of $1,500,000 in first 2 years of programDeveloped Sarbanes Oxley program for reserve accounting at the plant level with corporate oversightFacilitation of both insurance and self insurance programs through the use of third party administratorsDevelop and foster relationships with brokers, insurers, third party administrators, and vendors (medical care, case management and legal)Evaluate insurance programs of acquisition targets for feasibility of assumption or exclusion recommendationsDevelopment of an online tracking system for cost analysis of insurance costs for global facilities enabling management to compare various cost drivers globallyDevelop and implement consistent 'best' practices for global locationsDevelop and present training for plant level personnel to insure firm, fair and consistent claim practices diminishing riskCoordinate policies and procedures with union contracts for proper management of claims Evaluate and recommend settlement options for workers compensation claimsMonitor auto liability claims for payment and claim management

Vocational Case Manager

Manageability, Concentra, Genex and Crawford and CompanyProvided case management services to injured workers through management of workers' compensation, long term disability and auto liability policiesDevelop comprehensive job search handbook for claimant useInstructed job seeking skills sessions of job clubProvided expert testimony as needed within the Bureau of Workers' CompensationProvided ongoing support to Claims Adjusters on casesDeveloped and presented in-service programs to customers to increase sales base. Job Development in the 21st Century and Pathways and the GM-NBC.Increased job club participation through effective case management working with marketing staff to maintain customer satisfaction and expand customer baseProvided training and support to new staff members through formal and informal mentoring programs Coordination of weekly billable and diary date system to maintain company standards by careful review of weekly revenue.Coordination and organization of incoming referrals for optimal case management activity.Organization and coordination of ongoing Continuing Education Credit Program.Evaluated staff, developed and presented training sessions on Report Writing, Lost Billable Time and Service Delivery Expectations based upon office needs.Review and staffing of Vocational files for compliance to Best Practices.On-site staffing of open files with General Motors on a monthly basis to maintain customer satisfaction.

Addison, Texas, Us

Vocational Case Manager

Promoted to Manager, Assistant Manager, Crew Leader from crew/closer. Personnel management, schedule production, cash management, P&L, inventory, quality assurance and most importantly customer service.

Mba, Management

Ma, Guidance And Counseling

Ba, Psychololgy

Education record