Provide best-in-class customer service while continuously improving workflow processes for an eclectic dining establishment. Steadily progressed to higher levels of responsibility to facilitate several key expansions and drive a favorable dining experience. Train and mentor new employees in adhering to food safety and sanitary regulations, upselling and promoting specials, and suggesting additional items to enhance dining experiences while increasing sales.

Served as an informative, primary point of contact to facilitate a wide range of services for one of the area’s longest-running agencies and an award-winning leader in auto, homeowner, and business insurance. Leveraged expertise in fire, auto, motorcycle, RV, boat, and SR 22 coverage options, premiums, and exclusions to establish customer trust and confidence. Assisted in modifying coverages, cross-selling services, and adding new policies to existing ones.Performed multiple office tasks serving in several administrative capacities as needed. Regularly updated client information using a proprietary CRM system. Played a vital role in maintaining agency longevity and client retention by utilizing empathetic listening and calming phone etiquette to resolve insurance-related issues. Seamlessly guided clients during the initial filling process of insurance claims and diligently kept them informed about the status of payments and any additional information throughout this period.

Drove lead generation and brand awareness supervising a team of individuals to conduct grassroots marketing locally. Successfully contributed to increasing new sales by 10% in a highly competitive market.Effectively trained new personnel in the field to identify and qualify prospective leads for the inside sales team to follow up with. Ensured necessary city permits were properly obtained and updated before canvassing new neighborhoods.