Patty Luke Email & Phone Number

United States

United States

Minnesota, United States

Brooklyn Park

• Maintained pricing in system, resulting in 20% to 70% accuracy for order entry, online ordering, and price visibility to customers on company website.
• Executed claims to vendors on defective products.
• Provided customer support for several key accounts, resulting in increased sales.
• Consignment expert. Solved $100,000 discrepancy with a key customer, resulting in past due invoices being paid and future monthly payments submitted on time. Managed 7 individual consignment accounts to ensure accurate.
• Provided support to sales staff in the form of pricing, customer communications, system issue resolutions, and vendor relations.

Coon Rapids, Minnesota, United States

• Purchased paper and misc. supplies, resulting in over $200,000 in savings for the company through price negotiations, new rebate programs, and combining purchases.
• Managed purchasing department employee coordinating outside services for company printed pieces, resulting in better communications internally and externally.
• Maintained approximately 60 inventory and 40 consignment items to ensure product was available for production of printed pieces as needed.
• Key contributor in the implementation of the Monarch Iquote system for estimating.

Minneapolis, MN

• Customer Service Lead, Print Segment
• Provided sales support to grow Wide Format sales from $12,000 to over $100,000/quarter.
• Led customer service staff with system issues, order entry, and process improvement.
• Performed merchandising duties to assist purchasing staff in Kansas City.
• Provided customer service for Point for Profit customer, growing the business by 15%; spent one day per week at customer facility managing consignment program and customer relations.Procurement Specialist - Point for.
• Executed permanent office at customer location to facilitate increased revenue.