Patty Luke Email & Phone Number

United States

United States

Minnesota, United States

Brooklyn Park

• Maintained pricing in system, resulting in 20% to 70% accuracy for order entry, online ordering, and price visibility to customers on company website.• Executed claims to vendors on defective products.• Provided customer support for several key accounts, resulting in increased sales.• Consignment expert. Solved $100,000 discrepancy with a key customer, resulting in past due invoices being paid and future monthly payments submitted on time. Managed 7 individual consignment accounts to ensure accurate monthly billing.• Provided support to sales staff in the form of pricing, customer communications, system issue resolutions, and vendor relations.

Coon Rapids, Minnesota, United States

• Purchased paper and misc. supplies, resulting in over $200,000 in savings for the company through price negotiations, new rebate programs, and combining purchases.• Managed purchasing department employee coordinating outside services for company printed pieces, resulting in better communications internally and externally.• Maintained approximately 60 inventory and 40 consignment items to ensure product was available for production of printed pieces as needed.• Key contributor in the implementation of the Monarch Iquote system for estimating.

Minneapolis, Mn

Customer Service Lead, Print Segment• Provided sales support to grow Wide Format sales from $12,000 to over $100,000/quarter.• Led customer service staff with system issues, order entry, and process improvement.• Performed merchandising duties to assist purchasing staff in Kansas City.• Provided customer service for Point for Profit customer, growing the business by 15%; spent one day per week at customer facility managing consignment program and customer relations.Procurement Specialist - Point for profit• Executed permanent office at customer location to facilitate increased revenue.• Generated approximately 100 new Graphics, Facility Supplies, and Packaging items to portfolio with customer.• Developed consignment program generating over $90,000 per year in sales.• Maintained a great working relationship with customer.Senior Buyer• Maintained inventories in 5 states valued at over $3,000,000 through replenishment, forecasting, vendor relations, pricing, and moving aged inventory.• Decreased days inventory on hand (DIOH) by 29%.• Managed inventory with a 97.2% fill rate across 5 states and DIOH within budgeted goals.• Provided technical knowledge on inventory processes and systems during a data conversion which resulted in 100% accuracy and zero disruption to purchasing.• Selected to be a member of the E3/AWR Super User Group, an elite group of system experts providing support across the country.Consignment/Graphics Specialist• Key contributor in system training and company policy for the new graphics sales force and customer service representatives.• Exceeded Graphics sales budget by over $200,000 annually.• Collaborated with sales to grow consignment business generating over $500,000/year in sales.