Performs case management for Carelon members (formerly CareMore Health members) throughout the Los Angeles/Orange County/San Bernardino counties through advocacy, effective communication, and collaboration with providers and community stakeholders.

Effectively communicated with various disciplines to provide meaningful and satisfactory patient care in the largest adolescent unit. Utilized nursing and team leadership skills to lead in the largest adolescent unit. Took initiative in reviewing and investigating patients’ complaints and care issues with other respectable departments. Served as a staff nurse mentor and trainer.

Assessed and provided health and psychosocial care for various patient units in an acute-care psychiatric hospital. Provided as a role team player during scheduled eight hour patient care shifts.

- Facilitated the daily activities in a dental clinic- Coordinated and organized appointment schedules with patients- Maintained and updated 3K patient records on a daily basis- Oversaw accounts receivable and insurance billing by coordinating and securing payments from insurance companies- Received and directed telephone calls and relays conversation and important messages to others while maintaining accuracy, clarity and confidentiality

-Motivated students in their academic studies-Utilized critical thinking to provide a positive academic learning environment-Assisted elementary school to college students in various courses by developing study skills methods to meet their educational goals

Under the Medical/Surgical Unit:-Integrated knowledge of alterations in biologic functions into the nursing management of patients through the supervision of a registered nurse preceptor.

Under the Department of Professional Education:-Utilized knowledge of leadership and management concepts and skills into nurse educator management roles through observation and engagement in management and leadership activities with the Orange Coast Memorial Medical Center's Director Profession of Education

-Delivered safe, direct care to an assigned group of patients in an intensive care unit setting, under the supervision of a registered nurse preceptor-Maintained a safe, therapeutic and comfortable environment for patients and families in accordance with the Chang Gung Memorial Hospital’s standards.-Enhanced safe professional growths and development through participation in Chang Gung Memorial Hospital’s research program, reading current research literature, attending meetings and workshops.-Co-wrote a literature review based on improvements in non-verbal communication between nurses and patients.-Sought opportunities to improve patient safety through questioning and updating the Chang Gung Memorial Hospital’s current policies and processes

-Improved self professional growth and development through the participation in didactic and clinical activities relating to the Swiss cultural diversity and global health issues-Fostered networks that included mutual sharing, innovative thinking and creative problem-solving solutions that address global health issues through an active two-week Global Field Experience project-Provided safe and therapeutic care to an assigned group of patients in a medical/surgical unit under the supervision of a registered nurse preceptor