Assistant Field Vice President 2002-2004Northeast RegionResponsible for top and bottom line results for all P&C and Financial Services products in Connecticut, Rhode Island, New Hampshire, Vermont and Maine. Direct report accountability for employees, Exclusive and Independent agencies. Ultimate responsibility for price, product, risk management, communication and strategic direction. Expanded agency presence, grew top line production in key states and improved profitability for Connecticut.

Assistant Vice President - Sales & Agency Operations 2001-2002Policy & Procedure / Agency Revenue RedesignResponsible for the complete redesign of both the P&C and Financial Services compensation system for Exclusive Agents. Let the efforts to determine cost/benefit of changes, facilitated focus groups with senior leaders, agents and other departments to design optimal program.Developed communication and implementation plans for countrywide use.

Sales & Agency Operations Director 2000-2001Policy & Procedure / Sales Management RedesignResponsible for development and maintenance of Exclusive Agent Contracts, compensation and procedures as well as Sales Leadership selection, span of control, and incentive compensation systems. Led the effort to redesign field sales leader roles, responsibilities and incentivesystems for countrywide impact.

Underwriting Personal Lines Director 1999-2000Underwriting RedesignResponsible for the complete redesign of personal lines underwriting for the country. Developed the process and tactical detail necessary to consolidate individual risk assessment from 14 regions into one centralized processing center. Led the effort to reduce the underwriting function by approximately 50% countrywide.Underwriting Personal Lines Director 1998-1999Education & CommunicationResponsible for education, development and communications for Personal Lines Underwriting. Also serve as internal Underwriting liaison to legal, sales and corporate relations. Primary accountabilities include the development of education to support current processes within the framework of strategic direction. Communication accomplishments include numerous written publications, development and implementation of communication strategy to all levels within the organization and coordination of countrywide video broadcasts. Underwriting Personal Lines Director 1997-1998New Jersey Task ForceResponsible for the design, integration and implementation of strategies for improved loss results and shareholder value. Specific subject matter expertise provided in the area of underwriting policy, auto rate plan design, and catastrophe exposure management within the confines of newly passed regulation and legislation.Territorial Underwriting Field Support Director 1995-1997Responsible for the underwriting results for 22 states throughout the country. Primary accountabilities included participation in the development of underwriting philosophy and practices to be implemented, design of measurement for all practices, development of business plans to attain corporate objectives and field reviews of regional operations to ensure compliance.

Regional Underwriting ManagerAtlanta Regional Office 1992-1995Responsible for the management and leadership of underwriting employees and operational initiatives to drive underwriting results for the states of Georgia and Alabama. Primary accountabilities included serving as a member of the senior leadership team to attain growth and profit objectives. Involved in the planning, communication and execution of right sizing efforts within the underwriting department. Extensive interaction with the Department of Insurance, media and the agency force.Regional Underwriting ManagerMilwaukee Regional Office 1990-1992Responsible for the states of Wisconsin, Minnesota, North and South Dakota. Accountable for the turnaround of the underwriting operation as well as profit. Completely re-designed underwriting policy and communicated to underwriting employees and the agency force.

Market Claim ManagerKansas City Metro Office 1988-1990Led the effort to start up a new claim office to include staffing, claim practice documentation and compliance, results attainment. Specifically charged with improving morale of existing employees and design of effective structure to meet customer requirements.

Kansas City Regional Office 1977-1988Held a number of different positions within the underwriting, sales and claim functions including front line management. Served on a number of different teams and task forces to positively affect results.

Chief Officer responsible for improving Allstate's customer experience and loyalty results across the enterprise. Accountable for strategy development, cross functional integration, and execution of customer focused efforts to drive increased loyalty and retention. Results through the first quarter of 2010 reflect five consecutive quarters with increased after 3 years of declining or flat results and the high water mark for the past 5 years.

Chief Customer Experience officer responsible for leading Allstate’s efforts to continually improve all customer interactions by working in collaboration with all company business units.

One of fourteen leaders responsible for top and bottom line results for all P&C and Financial Services products in Virginia, Maryland, D.C., West Virginia, and Delaware. Had direct report accountability for employees, Exclusive and Independent agencies as well as company representative with legislative, industry and media in assigned states. Ultimate responsibility for price, product, risk management, communication and strategic direction to attain market share and profitability goals of $1.5 billion operation. After several years of declining growth, let the Capital Region to grow the total number of cars and homes insured by 1% per year and grew revenue 2.5%. After posting an underwriting loss in 2003, led the region to consistently post strong underwriting income, generating over $1B in profit year over year. Accomplished turnaround with the appointment of key new leaders moving regional results from 14th to number one.

Retired!!!!