Patricia Walsh Email and Phone Number

Connecting local business to the RIGHT telecommunication products and services! Focused on partnering with businesses and engaging the solutions that will help their business grow and compete.

SENIOR BUSINESS ACCOUNT EXECUTIVE (2020-Present)ACCOUNT CONTRACT MANAGER (ECC): LEVEL 4 (2019 - 2020)PRIORITY SERVICE SPECIALIST: LEVEL 4 (2014 - 2019)RETENTION SPECIALIST: LEVEL 3 (2008 - 2014)BILLING & TECHNICL GENERALIST: LEVEL 2 (2002 - 2008)I have recently promoted again at Comcast.As an Account Contract Manager (ECC) I work with clientele to ensure contract execution, education, and renewal. Focused on balancing the needs of the client with the needs of business in a financially responsible manner. Coordinate with internal and external business partners to ensure deliverables meet deadlines. Act as liaison between the vendor and the company to ensure positive outcomes.On a typical day, I wear many hats and look at every client and vendor interaction as an opportunity to promote Comcast Business in a positive light. My job is as technical as it is service oriented. Working with leadership to identify process deficiencies and execute improvements has been an ongoing passion.

I helped a tech startup manage a software development team using Scrum methodology, Kanban boards, and Microsoft Project Management. I gathered college and communal data from Petersons to help them build their platform and performed complex statistical analyses.

I oversaw the operational and administrative functions for a branch within A.G. Edwards. We strived to provide world-class white-glove service to our most affluent clients.