Patricia Ardinger Purcell Email & Phone Number

Philadelphia, Pa, Us

• People Leader - Develop and leads a cohesive team of engineers, and operations staff, Virtual Live Events Platform Staff, and live production staff for internal and externally facing live events.• Continue to Lead and Manage delivery of national and international deployment of Hybrid Unified Communication program for over 2000 conference rooms in over 500 locations with a goal of providing a world class hybrid work environment. • Management responsibility: Manage AV Support Staff, matrixed federated support model nationally and internationally, integrator and vendor relationship management, procurement and budgetary task, and financial management of the program.• Responsible for leading the development/configuration, implementation/deployment, and ongoing sustainment of voice and video communications services, conference room technology, and real-time voice and video collaboration experience.• Accountable for setting Video strategic direction including development of next generation hybrid work environment working with Microsoft partners, and hardware vendors and integrators to develop a roadmap for our future hybrid work experience.• Ownership of the risk assessment and analytics reporting to the executive leadership team on the various risks to the program including but not limited to Technology advancements, budget concerns, Supply Chain, etc.• User Experience - Accountable as product owner and experience director for Video Conferencing to Ensure delivery of quality product and experience solutions through collaboration with stakeholders to determine business experience needs and driving alignment on strategy.• Public Speaking Engagement: Key Note Speaker at the Crestron Modern Work Summit 2023 in Madrid Spain. “Discuss the challenges of building a Hybrid Work Environment for Employees.”

Philadelphia, Pa, Us

• Responsible for delivery of national and international deployment of Hybrid Unified Communication program for over 2000 conference rooms in over 500 locations with a goal of providing a world class hybrid work environment. • Accountable for setting strategic direction of the program including development of Comcast hybrid work environment with our Microsoft partners, and hardware vendors to develop a roadmap for a new hybrid work experience.• Management responsibility for deployment strategy, as well as integrator, vendor, budget, and financial management of the program.• Own the risk assessment and analytics reporting to the executive leadership team on the various risks to the program as well as being on the leading edge of new technology and the numerous supply chain issues and plans for mitigation.• 2021 Circle of Success Winner for Innovation in Employee Experience Award for Return to Office (Hybrid Work Environment)• Graduate of Innovative Leadership Xperience Program – leadership development program at Comcast.

Philadelphia, Pa, Us

Technical Product Owner Workplace IT |3/21-9/22● Acted as the key liaison point between a wide variety of stakeholders as well as with other key domain leads in a Cross Domain Matrixed organization.● Owned the roadmap and priorities for Workplace IT, IT Tools, and Technical Integration Management Office as well as defining the quarterly priorities.● Negotiated priority and capacity with domain partners for all cross-domain program deliverables.● Member of the new business review/intake for IT to evaluate new program requests to help set priority and to understand scope and deliverables and understand capacity needs.Technical Program Manager (T-IMO), | Partners Consulting to Comcast - West Chester, PA | 02/2020 – 3/2021● Plan and oversee post-merger integration of acquired businesses or internal start-ups, including the delivery of complex technology programs which include the integration of IT infrastructure, Network, Finances, HR, Real Estate, Technology Collaboration Tools, EHS, business process engineering and functional capabilities.● Planning and management of the program/project life cycle, timeline, financial management and budgeting.● Drive successful integration implementation projects, acting as the single point of contact for customers, and internal platform partners.● Manage integration program plans and all details including but not limited to: Timeline management, risk mitigation and issue solution management, stakeholder, and partner management, to ensure all deliverables meet the highest quality.● Drive program success through stakeholder management including customer project teams, senior management, C-level leaders, platform partners and third-party vendors.

Wilmington, Delaware, Us

● Planned, coordinated, budgeted, directed, and designed IT-related activities of the organization, as well as provided administrative direction and support for daily operational activities of the IT department.● Responsible for overseeing the design, delivery, implementation, testing, training, improvement and maintenance of required hardware and software components for all Iron Hill's Enterprise Systems (for all restaurant locations);.● Accountable for bringing current knowledge of leading-edge, best in breed technologies and advise management of its application to the business.● Worked closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.● Worked closely with restaurant staff and management to help install/update new or existing technologies and ensure release to production standards.● Defined and implemented IT policies, procedures, and best practices.● Managed, reviewed and negotiated with 3rd party vendors to consolidate support contracts and enterprise-level agreements, assess all IT vendors for IT controls, security risks and determine best partners for IHB, and in turn saved the organization $180K in cost-saving.● Manage, coach, train and provide guidance and mentoring to IT Support staff.

Philadelphia, Pa, Us

● Provide consultative services in program management for IT Security Projects including Multi-Factor Authentication rollout for employees, consultants, BP's, Privileged Accounts and Service Accounts, POC for Hello for Business biometric authentication, NIST Password Standards, PCI auth for Remote Consoles, Password Filtering and Vaulting.● Provide consultative services in program management for unified communications projects: Webex Cloud Services and Microsoft Teams.

New York, Ny, Us

● Sr. Program Manager responsible for Enterprise clients directing a focused program based on strategic planning, analyzing the business activities, expenses, profits, goals, and communication as well as maintaining project profitability and a customer-focused approach.● Coordination of project/programs through the lifecycle from Sales, Engineering, Production Install and Tech Outs through into Service for Enterprise clients. (Audio Visual, Digital Signage, Enterprise and Defense Contracts)● M&A – Responsible for understanding New Era Corporate Goals for Managed Services Offerings, and work with VP of Services to coordinate cross-company opportunities, integration, and managed services plan. (Cloud, Security, AV, Telephony, Unified Communications)● Responsible for evaluating and mentoring team members and work towards improving the professionalism of the staff and company reputation in the marketplace, while evaluating internal processes for inefficiencies and improvements within the organization and providing recommended solutions.

West Chester, Pennsylvania, Us

West Chester, Pennsylvania, Us

West Chester, Pennsylvania, Us

Baltimore, Maryland, Us

Baltimore, Maryland, Us

Philadelphia, Pa, Us

Amsterdam Zuidoost, Nl

Valley Forge, Pa, Us