Patty Armstrong Email & Phone Number

Laguna Niguel, California, United States

Orange County, California, United States

Orange County, California, United States

Costa Mesa, California, United States

Billing issue/resolution, Account Reconciliations, Collections, Customer Escalation and Retention. Covid-19 Response

Orange County, California Area

Irvine, Ca

Monitored vendor performance and service levels for broadband providers and back of house hardware maintenance programs through business reviews and reporting for 6000+ restaurants. Key contributor to Request for Proposal and Scope of Work documents, heavily involved in contract discussions. Continually work with vendors to improve processes, mitigate issues. o Conduct monthly meetings with vendors, review SLA's, billing, issue/resolution on escalations, process improvement as needed.o Yearly cost savings of at least 15% on vendor invoicing errors, $70 to $100k year over yearo Point of contact for restaurant personnel/ Franchise owners and above restaurant personnel when vendor missed SLA's and drive to quick resolutiono Guided vendors thru process changes to mitigate recurring issueso Worked with Contract Manager and Corporate Legal department during contract formation/change orders to successfully align contract to meet business needs o Significant input in Scope of Work to ensure Terms and Conditions align with needs of business,o Participated in negotiations with perspective vendors and negotiated savings of ~10MM over life of new broadband contract for all Corporate and Franchise locationso Cost savings of $500k yearly on business phone lines for ~1000 Corporate restaurantso Project coordination - Back of House Computer Lease Refresh o Document, Plan and execute the quarterly lease refresh of Back of House System o Work with several vendors to coordinate order/ship and installation of equipment

Irvine, Ca

Worked with both Company and Franchisee’s on-boarding to secure/certified broadband solutiono Liaison between broadband vendors and Restaurant community to ensure successful implementation of broadband in restaurantso Advise Above Restaurant Leader’s on effectively utilizing the broadband connection in the restaurantso Created Franchise and License TACO Online Readiness Guide to guide Above Restaurant Leaders to complete site surveys and gather correct information at each restaurant to ensure flawless execution. • Successfully implemented email/web solution to proprietary Back of House system to all Taco Bell Company and Franchise Restaurants o Assisted in creation of training documentationo Coordinated shipping of training materials with vendor for national rollout• Coordinate and implement software maintenance updates to TACO computer system• Implemented non-integrated credit/debit solution to Company Restaurants• Evaluated and certified two vendors for private broadband connectivity• Coordinated Software distribution to over 4000 Restaurants

Irvine, Ca

For proprietary Back Office System: Created documentation for 1st & 2nd Level Help Desk to support system Provided 3rd level support

Irvine, Ca

YUM! Brands, parent company of Taco Bell, KFC & Pizza Hut engaged all 3 brands to create a proprietary Back Office System that would support all 3 brands (each have their own proprietary back office). Researched and gathered requirements for all 3 brands, worked with Developers to ensure they could program effectively, QA'd software, created support documentation, supported restaurants in pilot phase of program.

Irvine, Ca

Customer Service Representative included answer questions from Taco Bell Restaurant Personnel regarding sales, inventory, labor and timekeeping for a proprietary Back Office system. Assisted Restaurant General Manager's opening new restaurants on starting up their Back Office system.Created and maintained a comprehensive training system for new Help Desk Customer Service Representatives to complete before they would be allowed to answer calls from restaurants. Provided Quality Assurance testing for new modules on Proprietary Back Office System.

United States

Coordinated training locations thru out the US to accomodate up to 12 computers, 24 participants per class. Traveled to each location to do onsite surveys of individual restaurants to allow various vendors to come in and add phone line, power (if needed) and install computer hardware. Coordinated vendors to install per specifications provided with site surveys. Performed training and onsite follow up once restaurants were able to start up their computer system. Training involved showing how to track sales, inventory and labor.

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services

Business, Part Time

Activities and Societies:

Seeking Certificate In Applied Accounting, Accounting