•Corresponded daily with 30 + new or existing customers. •Responsible for representing outside or inside Sales leads.•Organized conference calls or on site meetings with all customers.•Authorized and ensured validity of customer's returns.•Entered all customers’ product returns into Access CAR database and distributed to MRB staff.•Supported order entry, shipping, production questions to assure proper company procedures were enforced and followed.•Reduced any confusion by 50% when a customer may have with a quote, by incorporating reviewing all quotes with sales staff before they are sent to customer. •Partnered with customers Engineers or R&D personal by offering my technical knowledge skills and answering questions for Aerospace, medical and commercial industries.•Managed day-to-day operations to ensure quality standards were met prior to certifying shipment to customer.•Calibrated and maintained two Fischer XDR X-ray Fluorescent machines, digital micrometers and calipers by industry standards.•Examined and diagnosed defects using a Nixon 100x power microscope camera.•Took photos of findings then e-mailed them to appropriate customer or staff member for final disposition.•Represented Professional Plating when visiting Customers at their location or entertaining them during audit.

•Managed day-to-day operations to ensure quality standards were met prior to certifying shipment to customer.•Hired, Trained encouraged and supervised all inspectors. •Primary contact for customers relating to quality issues.•Calibration and maintenance of X-ray Fluorescent machines, micrometers and calipers .•Coordinated internal and external corrective actions with production.•Received, entered and tracked all orders, shipping using UPS system.

Performed wet lab titration & hull cell analysis to all plating baths and added chemicals to keep them maintained for continuous production use. Maintained precious metal plating baths using Atomic Absorption spectrophotometer. Worked closely with production to assure plating baths were at optimum performance to produce quality plating finishes.Moved into quality department where I utilized the X-ray florescent machines. Also was in charge of all of the cross-sectioning department, preparation and analysis of.

 Analytical lab work, cross-sectioning, incoming material inspection. Equipment calibration,  Quality Assurance