Patty Bona Email & Phone Number

New Hope MN

St Paul MN

Professional Plating Inc.

• Corresponded daily with 30 + new or existing customers.
• Responsible for representing outside or inside Sales leads.
• Organized conference calls or on site meetings with all customers.
• Authorized and ensured validity of customer's returns.
• Entered all customers’ product returns into Access CAR database and distributed to MRB staff.
• Supported order entry, shipping, production questions to assure proper company procedures were enforced and followed.

• Managed day-to-day operations to ensure quality standards were met prior to certifying shipment to customer.
• Hired, Trained encouraged and supervised all inspectors.
• Primary contact for customers relating to quality issues.
• Calibration and maintenance of X-ray Fluorescent machines, micrometers and calipers.
• Coordinated internal and external corrective actions with production.
• Received, entered and tracked all orders, shipping using UPS system.

Performed wet lab titration & hull cell analysis to all plating baths and added chemicals to keep them maintained for continuous production use. Maintained precious metal plating baths using Atomic Absorption spectrophotometer. Worked closely with production to assure plating baths were at optimum performance to produce quality plating finishes.Moved into.

 Analytical lab work, cross-sectioning, incoming material inspection. Equipment calibration,  Quality Assurance

Total Quality Assurance, Quality

Job Improvement Skills, Career Exploration/Awareness Skills, Managing Time Efficiently, Linked-In

Activities and Societies: Attened Net working groups

Certificate, Power Point, Excel, Word, Acess ( 2010 )

Education record

Gdt, Asqc, Creating Superior Service