Patty Bowers Email & Phone Number

Fort Collins, Co, Us

Fort Collins, Colorado

• Design, setup and maintain Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.• Manage Salesforce clients & users; gathering the necessary requirements to successfully strategize and plan each project utilizing Agile scrum method, and implement those plans to their organizational needs.• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.• Provide support to over 200 Salesforce users worldwide and act as the primary point of contact for end user support. • Design and continually improve Experience Cloud site to enable customers to interact seamlessly with internal employees. • Successfully completed integrations with marketing software including Hubspot and Salesforce Marketing Cloud.

Fort Collins, Colorado Area

• Served as primary liaison between IT and Global Business Operations in designing business processes and incorporating new and improved systems to increase productivity, efficiency and effectiveness. • Managed data maintenance and provided day to day support of SAP, Salesforce.com and IT issues for Global Business Operations. • Managed all efforts in identifying possible process improvements within Salesforce.com. Worked with offshore developers on designing and implementing improvements per requirements and objectives.• Provided work instructions and processing directions to Global Sales Operations upon completion of upgrades and process improvement projects. • Subject Matter Expert for sales groups in the SAP ERP system and Salesforce, providing training worldwide to approximately 150 Salesforce users per year and 30 SAP users per year.• Lead for Business Warehouse software, maintained and developed reports for revenue and conducted backlog reporting for all global sites.

• Acted as liaison and provided leadership and guidance to the Customer Advocate team from worldwide sales offices. • Managed a team of 4-8 Customer Advocates with dotted line supervision of 20 Global Customer Advocates, ensuring that all Customer Advocacy processes were optimized, well understood and documented.• Continually reviewed current processes, identified improvement areas and lead improvement efforts.• Utilized extensive SAP skills to troubleshoot, train and assist daily global sales operations.• Ensured compliance with Sarbanes-Oxley regulations and other organizational policies and procedures.• Built a team environment that encouraged hard work and collaboration; implemented a performance based leadership style; motivated employees to achieve individual goals that aligned with expected metrics.