Patty Breslin Email & Phone Number

San Leandro, Ca, United States

Creating a zero carbon community

San Francisco Bay Area

Restructured earned revenue model via 5 retail sites to convert $300,000 in annual losses into $400,000 profit within 2 years by growing top-line revenue to $1.6M (50% increase) while dramatically reducing overhead.• Closed 3 sites, transforming locations from failing cost centers into additional $450,000 of income properties.• Completely restaffed remaining stores, established employee-training and rev-share bonus program and ended transitional employee program to achieve $1.6M with just 2 stores.• Revamped donation delivery model, implementing order management system and replacing ad hoc deliveries with in-store pickup and a 1-day/week delivery schedule to free up 5 FTEs.• Created B2B bulk sales marketplace to offload overflow inventory and generate $200,000/year with minimal effort.• Introduced new nonprofit database to cut $10,000/year license and enable stronger reporting to funders.

San Leandro, Ca

As interim COO, streamlined operations to capture efficiencies, eliminate costly 20% rework rate, and adequately support scaling of a environmental graphics firm serving Stanford Medical Center, Sutter Health, Kaiser Permanente and other major medical centers.• Implemented SmartSheet project management system to better manage 10-12 multi-year client engagements involving the manufacturing, customization, and delivery of 5,000+ units per contract.• Overhauled financial management by setting up accrual accounting via QuickBooks Online, categorizing A/R accounts, reconciling G/L, instituting “percent-complete” billing, and sourcing p/t bookkeeper.• Redesigned work schedules and production milestones to ensure on-time delivery of concurrently running projects, bolstered by ongoing reports to keep clients informed.• Accompanied President to pitch meetings with hospital executives to help close $500,000 contracts.

San Francisco Bay Area

Took charge of all operational aspects of this 13-year-old startup accelerator, injecting a metric-driven approach by harnessing the firm’s largely underutilized data to expand earned revenues by 20% within 2 years.• Insourced Accounting operations in order to capture and review holistic financial data, glean insights, and build comprehensive performance dashboards for BOD and executive team.• Installed Salesforce CRM with add-on modules to efficiently manage startup events, create lasting sponsorships, track campaigns, cultivate investor alliances, and showcase startup trajectories.• Coordinated first financial audit for the company, requiring deep interaction with third-party audit consultants. Implemented controls and financial reporting to boost transparency and accountability to constituents.• Solidified event sponsorships with the likes of Cisco and Microsoft as well as numerous local businesses.• Redesigned payments system for events, enabling easier access to international participants.

San Francisco Bay Area

Hired by Western Region Vice Chairman to develop database and analytics strategy to differentiate firms service offerings. The office grew revenues and market share 3x during my tenure to become one of the top 2 Tenant Representation firms in the Bay Area. • Conceptualized and developed first-of-its-kind data analytics platform housing Bay Area property, owners, tenant, and sales/leasing contract information dating back decades.• Built data mining and data analysis tools, defined all analytics protocols, and created game-changing reports and data models revealing trends from the perspective of tenants, landlords, and building managers.• Produced real-world pricing models using sophisticated Monte Carlo simulations for the price expansion, contraction, and termination of leases.• Delivered insights on lease/buy/sale/leaseback scenarios as well as ROI, EBITDA, and pre- and post-tax dollars.• Designed lease-comparison tool powered by multivariate regression analysis to facilitate arbitrations.

San Francisco Bay Area

Within 5 months of leadership, turned an unprofitable software consulting practice division into the biggest revenue generator in the company, increasing cashflow 40% through fully optimized operations catered to Fortune 500 clients.• Led organizational restructuring, including analyzing headcount, defining new roles, replacing low-performers, hiring new team members, and instituting clear objectives, KPIs, and incentives.• Invented a method for rapidly designing highly customized mapping application prototypes for clients, from discovery and requirements gathering through PoC development and proposal delivery.• Won and fulfilled lucrative contracts with AT&T(mLife), AAA, and Denso Japan, executing the largest geo-compile project done in the US for navigation systems, deployed for Toyota, Jaguar, and GM.

Transformed 15-person technical support operations into a revenue-generating Professional Services program.• Centralized and standardized support function and established dedicated Technical Account Managers (TAMs) focused on proactive engagement with strategic accounts while upselling additional services.• Innovated workflow framework that gracefully transitioned customers through sales, IT implementation, project management, training, and support at accelerated pace and lower cost.• Isolated Professional Services UVP, assembled marketing program, and updated contracts to protect revenues.

San Francisco Bay Area

ADP (Integrated HR & Payroll Solutions Company) San Ramon, CA Jan 1994 – Jan 1999Director of Client Services / Manager of Client ServicesQuickly rose through the ranks under the mentoring of SVPs and Harvard MBAs, tripling salary within a few years and taking charge of Client Services, which grew from a few staff to over 100 people in the division.• Managed $4.2M operating budget to scale Client Services organization and infrastructure for a strategic line of business that was exploding with demand, at over 8,000 customers and growing.• Architected performance management strategy bolstered by 35 metrics, including call volume, wait time, call time, customer satisfaction, service quality, and retention.• Launched recruiting, technical training, leadership development, and employee retention initiatives.• Set up issue-tracking for database releases, leading to 35% decrease in documented defects within 3 months.• Orchestrated purchase and implementation of enterprise systems such as CRMs, ACDs, and Knowledge Management Systems.