Patty Wright Email & Phone Number

Santa Clara, Ca

Managed over 120 Enterprise Accounts (Domestic & International)Territory: Southwest, Midwest, Southeast, Federal & OEMFY17 (Feb 2016-Jan 2017) Over achieved renewal ARR quota equating to $14.7 million Additional $1.9 million in incremental upsell sold into the install baseFirst rep hired to help start newly formed renewals departmentAwards: Q2 Execution Excellence Award

Santa Clara, Ca

- Managed over 80 Enterprise Accounts (Domestic & Worldwide)- Over achieved goals in 2015 (8.5 million in renewals & 2 million in upsell to install base)- Exceeded renewal goals in 2014 (7 million in renewals & 1.5 million in upsell to install base)- Provided discovery scans and health checks to the install base to identify upsell opportunities- 25% of install base was at Gold or Platinum level service. Regularly attend weekly and bi-weekly CS customer calls to address onboarding needs, consumption & general customer satisfaction- Worked closely with the PM team to track feature requests and provide product roadmaps- Teamed with contracts & legal to re-write annual and multi-year agreements

Campbell, Ca

Assisted in the initial development of the Nimsoft Renewal teamContributed in the cleaning of data in the CRM systemIncreased renewal rate from mid 60’s to over 85%Work hand in hand with Customer Success and Technical Support Management to rectify customer issues and enhance end user experienceUncovered multiple upsell’s within the install base for the Field & Inside Reps Work closely with Legal to review and re-write customer’s terms & conditions and SLA’sAchievements: FY2012 - 132% of 1/2 Yearly Number & 145% of Annual Number Awards: President’s Club FY2012Achievements: FY2013 - 148% of 1/2 Yearly Number & 195% of Annual NumberAchievements: FY2014 - 135% of 1/2 Yearly Number

Manage West & Central United States, and Canada regionsResponsible for 80-100 renewals each quarter equating to over 5 million dollars annuallyFielded all customer service and technical support escalationsTeam with inside and outside sales reps to up-sell new products and services to current customersImplemented custom features, renewal specific functions and assisted in training of the local and remote sales teams during roll out of new sales quoting software solutionCoordinate all professional services, product training & sales engineering calls for existing customer baseWork closely with finance to insure timely payments for all outstanding invoicesAwards: President's Club 2007President's Club 2008President's Club 2009

Managed and maintained 2 Global and 22 National AccountsDeveloped annual business plan and quarterly forecasting reports for each account setWorked hand in hand with area managers, district managers and directly with end users to provide detailed install base reports and co-termination cost analysis spreadsheets.Coordinated with legal department to craft and sell multiple year renewal contracts into existing account baseWorked with revenue recognition and compliance to rework existing contracts and implement new processes

Provide account management and customer service for North American OfficeReview project drawings and specifications to create project bill of materials and submittalsWork closely with A&E firms, engineering consultants and turn key integrators to proactively specify the product line into a bid packageCorrespond daily with remote manufacturers order entry, manufacturing, engineeringand finance departments to provide up to date account status and order status to the end user

Responsible for cold calling, prospecting and account qualifying into the Central RegionConsultative selling to Executive, and Director level customersFocus on internet infrastructure management, collocation space and bandwidth to fortune 500 and e-commerce prospects

Maintained current account of 40 Fortune 500 companiesDeveloped yearly business plan for the territory and top 20 accountsNegotiated multi year ELA's (Enterprise License Agreements)Sold upgrades, future growth and services

Large Corporate AccountsMaintained current accounts of 10 Fortune 1000 CorporationsDeveloped quarterly business plan for each account setMaintained weekly forecast for all run rate and projected sales opportunitiesCreated and maintained customer "on-line" standards

Qualified, developed and maintained customer accountsCo-sold with 3 outside sales representatives to the financial and MCAD market segmentsCooperated with manufacturing, finance & marketing to proactively identify and resolve issues such as credit holds, part shortage, and special customer requests