Patty Douglas Email & Phone Number

Dublin, CA, US

• Investigate all shortages and damages providing necessary paperwork to allow for proper payment for goods received /shipped or validating the need for claims activities.
• Work collaboratively with internal stakeholders to research and validate information flow to ensure accuracy of information.
• Prepare and file Claims as appropriate to recover loss (gather required supporting documentation for proper filing of claims)
• Follow up with vendors on pre-determined schedule until claim is paid or settled
• Provide reports on all accounts and maintain a large quantity of documentation.
• Helped increase client retention by 20% by resolving balance due claims for vendors.

Rock Hill, SC, US

• Maintaining existing vehicle and accessories data by updating pricing, descriptions, fitment, and labor
• Testing new software features
• Updated, managed, and resolved user issues with company database
• Create standard operating procedures and workflows for all job duties
• Cross-departmental collaboration
• Worked with peers, leadership, and the internal escalation team to resolve 20+ troubleshoots daily