Patty Dobel Email & Phone Number

Sandwich, Ma, Us

Remote

-Develop interactive process workflow training curriculum for MatrixCare's Home Health and Hospice product.-Create and update content and online training videos based on new features and regulatory changes.-Work with Business Analysts to prepare new feature content for quarterly Webinars for external customers.-Host and facilitate customer facing webinars. -Research and select best online learning tools based on customer and internal training needs. -Implement integrated Community for MatrixCare customers with integrated LMS and Search capabilities for training and documentation.-Admin for Appinium Learning Management System.

Remote

Provide Instructional Design and Development services and Business Analysis for a new Learning Management System.•Design strategy and templates for delivery of customer eLearning courses on top priority product training.•Produce customer facing Captivate Learning videos that can be deployed as revenue generating training for customers, working with SME’s and existing content. •Lead internal team through selection of a customer-facing Learning Management System from defining requirements, vendor research and ranking of vendors that match defined requirements.

Remote - Sandwich, Ma

- Business analyst responsibilities for migration to a new Learning Management System including requirements gathering and coordination with other GE Healthcare business units. Implemented system, increased overall satisfaction for administrators and reduced annual tool costs.- Served as the Community Manager for our Customer Collaboration Service portal (powered by Jive Software). The community has experienced increased customer activity each month since go-live. - Interpreted business needs into a vibrant customer community that provides access to product communities, customer implementation projects, support case information, training, documentation and general updates.

Remote - Sandwich, Ma

- Developed training strategy and created online training for two major releases of internal CRM (Siebel) deployment; trained a total of 1,800 service and support personnel during the releases.- Established a four-pronged training strategy to ensure optimal go-live readiness married with a strong change management focus; resulted in a smooth go-live for our business users.- Served as a centralized center of excellence for online training tool selection, implementation and general training best practices. - Presented at the GE Healthcare IT National User Conference in 2007 and 2008 – Training Best Practices and Engaging Adult Learners.

Boston And Remote-Sandwich, Ma

- Developed HIPAA Security role-based training that was delivered to 2,000+ employees to help meet the HIPAA Security Regulation requirements. - Completed Six Sigma Green Belt training to increase employee engagement related to their orientation and onboarding experience.- Increased employee satisfaction with orientation program through newly designed new-hire orientation program and tools.- Created and conducted online asynchronous courses on corporate, regulatory and healthcare topics.- Heightened sales organization knowledge around company product lines by designing and delivering a corporate overview training course.- Designed level-one through level three evaluation tools to measure effectiveness of various training programs.

Boston, Ma

- Managed group of six instructional designers; responsibilities included hiring, goal setting, mentoring and monitoring customer relationships.- Led knowledge management leadership group to set the direction for education and knowledge strategies for one operating unit.- Delivered the development of our first online virtual learning center to accompany a major product release on-time and on-budget.

Boston, Ma And Remote Sandwich, Ma

- Managed group of six instructional designers; duties included hiring, goal-setting, mentoring and monitoring customer relationships.- Served as leader on our product readiness team, increasing customer satisfaction for internal customers through project management deliverables and communication strategies.

- Promoted from an entry level course developer to Instructional Designer in four-year period.- Provided course development services, including needs analysis for healthcare software application.- Designed and delivered a five-day stand-up course to both internal and external customers.- Conducted needs analysis and created training deliverables for alpha and beta software for external customers on smaller enhancements and products.- Conducted new hire training on Managed Care application.- Team member representing training/instructional design for two redesign efforts to improve internal processes and deliverables to our customers.