▪ Researched host venues and negotiated hotel contracts for up to 20 events per year ranging in size from 60 to 2,500 room nights with up to 50,000 sq. ft. of meeting space▪ Worked with hotel convention services staff to create banquet event orders for each competition, meal function and activity▪ Recruited participants using direct mail, in-house merge mail, bulk email, merge email and social media▪ Created Microsoft Access Database tailored to company's need for collecting customer information, recording payments, calculating balances and tabulating competition scores▪ Maintained mailing address and email database, tracking customer contact, attendance and sales▪ Selected, booked, arranged ground transportation and hotel accommodations for event staff and qualified judges▪ Managed event staff of 30 contract laborers to produce onsite competitions and activities▪ Hired internet specialist to create and maintain company website and integrated e-commerce solutions▪ Developed a schedule of events for pageant competitions lasting 11 days▪ Supervised activities, rehearsals and competitions▪ Choreographed, directed and served as emcee for competitions▪ Conducted workshops to increase participants' self-confidence, stage presence, interview and public speaking skills

Banking Center Manager▪ Developed and implemented a plan to ensure the banking center's sales, service, and marketing goals were met▪ Controlled banking center expenses, including salary administration▪ Set goals and reviewed the performance of sales associates ▪ Coordinated local publicity with the marketing department▪ Planned and executed successful new customer promotions ▪ Performed internal audit and monitored problem areas▪ Managed banking center's operational losses▪ Ensured teller windows and customer service areas were staffed to provide quality service▪ Coached, counseled, and provided performance improvement guidance for teller staff▪ Booked retail secured and unsecured loans, including second mortgages▪ Helped past due borrowers set up payment plans and provided skip tracing services in the collections department▪ Successfully completed the Bank of America management training program and was first in class to be assigned a branch office and become a Banking Center Manager▪ Participated in leadership skills and sales skills workshops

▪ Registered customer leads for product overview seminars▪ Placed sales calls and mastered telemarking software on IBM workstation▪ Achieved second highest producer after working one quarter