Patty G. Email and Phone Number

Short Term Contract

Configure mobility devices and applications Respond to customer and assist in troubleshooting and resolving problems Resolve technical issuers related to network interruptions Adjust communication software to correct potential problems

Provided tech support to users of MyChart, Epic and MyPractice software Maintained records, logs and lifecycle documentation through ServiceNow software Provided exceptional customer service by addressing and resolving customer inquiries and concerns in a timely and professional manner. Managed network configuration tasks to ensure optimal performance and security of the system. Installed software applications and performed necessary updates to enhance functionality and usability Troubleshot various issues reported by end-users, utilizing problem-solving skills to identify and implement effective solutions. Maintained accurate documentation and generated detailed reports to track system performance and identify areas for improvement. Repaired hardware components and conducted necessary maintenance to ensure proper functioning of the equipment.

First line of contact for customer or sales reps regarding orders, returns,shipments and education products and servicesPartnered with associates and/or School Specialty franchises to assurecustomers' expectations were exceededIdentified and resolved underlying root causes through research andanalysisResponded to customer inquiries and followed through to completion,accurately and within customer timeframesDiffused difficult customer situations in a professional manner

Assisted customers who are inquiring about premium insurance paymentsand general health insurance questions. Received payments via credit cardor check by phone. Often assisting with payment planning and resolving accountsgeneral accounting inquiries regarding their insurance premium payments.

Responsible for 35 departments throughout the city including police, fire,water/sewer, finance and tax department facilities. Sr. Project Administratorfor upgrades to city wide phone system using Avaya IP systems. My team and I replaced servers with new VPN technology, added a separate backup server for forensics and evidence preservation. replaced 40+ legacy servers into virtual servers. Also created standards, procedures and processes forthe data center, backups and offsite backups. Installed software for helpdesk use city wide.

Helped manage1:1 initiative for chromebooks. Integrated iPad carts for the elementary gradelevels and worked with students and teachers to customize the technology forage appropriate applications. Set up, installed and provided training for virtualdesktops grades K-12 . Assisted with server builds, maintenance anddatacenter management. Trained teachers and students on a wide variety oftechnology.