Director, Client Relations
CurrentDevelop, execute and maintain a participant engagement plan that ensures participants needs are met as the product evolves and needs change. Coordinate the delivery of services to participants and insure that service level needs are met or exceeded. In this role I insure that clients are informed of any new products, technology, or process changes in a timely fashion to allow for adjustment of their operations. Work with Pediatric Learning Solution team and member relations to determine annual goals and program needs as well as bring forward new and innovative ideas that help foster improved service and enhanced value to clients.