Create an environment of high level service and sales to deepen existing and new client relationships. Expand market share all while keeping the customers' financial priorities central to everything I do. Develop and mentor a team while facilitating and fostering an environment of collaboration and teamwork. Consistently participates in volunteering and business networking as well as civic events.

Provide leadership to ensure retail production goals are met while delivering a consistent branch customer experience. Regularly motivates, develops and trains a FTE of 7 while keeping the customers’ financial priorities central to everything we do. Continuous focus on deepening customer relationships through community involvement and service related activities. Manages branch as a profit center while maintaining approved expenditure levels. Consistently participates in business networking groups and civic events.

Provide entrepreneurs access to capital, the training to expand their expertise and the support needed to succeed in distressed and under-represented communities throughout Washington State. Frequently act as a mentor as well as coaches and teaches in all aspects of small business management by providing business owners with the technical skills, training and access to the resources they need to start, improve and sustain their businesses. Also help identify, analyze, and resolve specific business problems to include financing, accounting, marketing and procurement, and preparing loan application packages.

Proven leadership, organization and management to ensure retail production goals and quality customer service are met. Continuous focus on deepening customer relationships through community involvement and service related activities. Consistently participate in business networking groups and civic events. Regularly motivated and coached a FTE of 10 by leading through example and focusing on developing the employee. Recognition received by CEO and COO for growing deposit base and deepening business relationships

Provide management, organization and leadership in a fast paced environment. Consistently executing sales and service activities delivered to individual customers by focusing on community involvement while deepening deposit relationships. Customer Satisfaction scores are continually above 90% while meeting or exceeding our sales goals. Continuous focus on deepening Small Business Relationships through our existing business owners along with participating in business networking groups. Regularly motivates a FTE of 15 by leading through example and consistently working with staff on career development. Received monthly Whoo hoo award from Regional Manager for going above and beyond for our customer.

Provide management, organization and leadership by consistently executing sales and service activities delivered to individual customers by implementing the National Sales Playbook, Spirit and the Core Values. Continuous focus on deepening Small Business Relationships through our Bank at Work program in which we always exceeded our goals. Customer Satisfaction scores were at or above our service threshold of 90% while meeting or exceeding our sales initiatives by demonstrating balanced production. Develop ongoing and working relationships with Safeway store manager by implementing creative selling techniques which increased our cross sell results and deepened relationships while successfully managing employees to cover 7.4 FTE hours.