Patty Lombardo Email & Phone Number

Cortlandt, Ny, Us

Senior EMR Implementation and Training Specialist for Epic’s HIM and Identity

➢ Developed training programs for new and tenured cross-functional teams ➢ Created metrics-based improvement projects to maintain the financial health of the company and ensure affordability for patients working with Senior Leaders in multiple departments➢ Was the voice of our Billing Department with weekly training and internal communication of process changes, resources, and tools that allowed for a smooth patient experience from start to finish ➢ Designed scalable reward-based training programs to further billing engagement and knowledge with administrative and managerial teams ➢ Served as an escalated resource for both patients and operations staff to understand service recoveries, out-of-network issues, and general revenue cycle policies➢ Built and maintained analytics of write off and specific adjustment requests to ensure compliance and achieve operational financial goals➢ Researched and analyzed payment and non-payment trends specific to write-offs and adjustments for California Region

Brooklyn, New York, United States

➢ Developed and maintained an efficiency-enhancing 2-bin inventory restocking system to ensure supplies are always available and not wasted➢ Launched, designed, and expanded new lines of service such as Urgent Care and Covid care➢ Created, implemented, and maintained our intranet to support admin’s quickly finding trustworthy information on a national level ➢ Designed and coordinated company-wide programs for rewards and recognition ➢ Coached and prepared many admins into leadership roles who added so much value to the company