• Sold personal lines insurance services consisting of homeowner, auto, renter's, boat, and umbrella insurance policies. Provided friendly, knowledgeable customer service for clients through multiple insurance carriers for a small independent agency.• Communicated with clients so they may understand the complexity of insurance, proper coverage and agreements of their policies, as well as maintained a trusted relationship.• Consulted with clients on proper risk coverage and assessment of their assets.• Screened applicants to properly meet company underwriting guidelines and determined client risk for the agency and insurance company.• Supervisor for customer service representative.• Developed and implemented marketing and sales strategies to current and prospective customers with email marketing, website creation with SEO, direct mail campaigns, and new customer target marketing.• Developed and researched a formal business analysis with environmental, competitor, financial, and industry trends affecting the agency, SWOT analysis, determined threats and opportunities and provided recommendations for the company’s strategic direction.

Assisted Recognition Specialist with the details involved with employee recognition events, the United Way Campaign, and Benefits Fairs.Orientation Support: Track/input survey results, gather/order materials as needed, put together/maintain supply of orientation packets.1&3 Year Gift Distribution: Assisted with quarterly 1 and 3 year service award recognition/distribution of gifts to leaders.United Way Campaign: Assisted with training/distribution of materials to campuses, proof pledge envelopes, and forms, verify monetary donations.Process retirement gifts: Recorded confidential retiree information from SunPort database; composed PAVs, memos, letters, prepared retirement gifts.

*Wrote on-air ad liners, :30 promotional scripts, website contests and community events for Magic 107.7.*Provided customer service to winning listeners and organized prize distribution.*Wrote proposals to prospective clients for promotional services.

Coordinated and assisted in event management for halftime/pregame, developed marketing materials and press releases, and public relations for premiere men’s and women’s soccer teams.•2005 National Marketing Award for best marketing program in the league.•Increased sponsorship memberships and season pass holders over 100%.