Patty Mcgowan Email & Phone Number

Orlando, Fl, Us

Daytona Beach, Florida, Us

• Architected critical and state-of-the-art technology solutions for customers' business needs in the Healthcare, Gaming, Financial, and Government sectors.• Implemented VMware projects involving Horizon, vCD, vSphere, data center moves, AWS,• SAN & Server technologies, domain migrations, Citrix, MS AD, Exchange, Azure, and IAM. • Minimized business impact caused by outages by supporting customers with the development of Disaster Recovery and Business Continuity plans. • Restored IT services promptly in response to reports of production issues and services down. • Performed all phases of technology upgrades for enterprise infrastructure systems. • Collaborated closely with management and appropriate staff to understand their requirements.• Consulted with clients to assess business progress, identify roadblocks, and assess gaps. • Leveraged technical expertise to diagnose complex issues and implement appropriate solutions.

Apopka, Fl, Us

Tacoma, Wa, Us

• Fostered trust in technology solutions while serving as Team Lead for Systems Architecture. • Developed junior engineers through mentorship and participation in a training program.• Initiated and completed the first-time Disaster Recovery program for Sound.• Engineered critical and innovative solutions for the organization.• Designed a new Hybrid Citrix environment, including VDI and Application publishing.• Restored many environments after several major hardware failures.

Washington, District Of Columbia, Us

Instructed HS/Secondary school classes in the topics of Mathematics, Physics, and Biology.

Newcastle Upon Tyne, Gb

• Streamlined large-scale system implementations by taking charge of all aspects of project management, reporting, and stakeholder communications. • Architected strategic and innovative solutions based on business needs.• Engaged as the Technical Lead for all infrastructure upgrades, implementations, and technology process improvements to keep the company on the cutting edge. • Oversaw the company's virtualized environments including all vSphere, vCD, VDI, and Citrix.• Minimized risk by upgrading and patching applications, taking advantage of emerging features. • Ensured that hosts and guests are in good health by monitoring system performance. • Enhanced IT budget utilization by taking charge of contract negotiations, financial management, regulatory reporting, forecasting, and budgeting.• Integrated Cloud-Based applications and infrastructure, including AWS, Azure, and QTS.• Created training on new applications and systems for technical support and end-users• Conducted Internal audits and investigations for compliance.• Gathered business cases, defined user experience flow, and established business requirements to implement new solutions and process improvements.• Drove continuous improvement in customer service via cross-functional collaboration.

Milwaukee, Wisconsin, Us

• Impacted 20,000+ end-users while supporting 3 separate VMWare View VDI environments, 50+ ESXi clusters, 1,000+ servers, and Citrix Farms. • Provided Technical leadership to a team of Engineers in Infrastructure Services.• Ensured PCI compliance was adhered to and held in many domains and environments.• Steered corporate infrastructure service projects, created designs, and implemented solutions.• Coached and mentored the engineering team while providing sound leadership.• Supervised Investigations, audits, reporting, and root cause analysis.

Milwaukee, Wisconsin, Us

De Leon Springs, Florida, Us

Completed Projects• Implemented Active Directory into heterogeneous environment• Designed, installed and configured MS Exchange 2007• Successfully migrated GroupWise to Exchange with M+Archive while retaining all mail and consistent mail flow with Lotus using MS Transporter Suite• Designed and implemented MS SQL into the infrastructure to reduce cost and convert MS Access databases to MS SQL for supportability and reliability in production• Implemented Terminal Services to reduce Manufacturing Costs and support online work instructions.• Project leader in Right Hemisphere implementation for Visual Work Instructions.• Implemented McAfee Secure Internet Gateway appliances to reduce bandwidth and control unauthorized internet browsing.• Installed and configured SharePoint 2007 and 2010 • Project lead on acquisition team to convert new companies acquired into current infrastructure• Upgrade ESX from 3.5 to 4.1• Designed and implemented Backup Strategies using NetBackup and Backup ExecDaily Tasks and Responsibilities• Information Security Systems Manager for all Classified Systems• Primary Exchange 2007 Administrator• Primary Windows Administrator• Manage, Maintain, Backup and Support over 200 Windows Servers in 6 locations.• Manage 3 ESX Clusters running over 100 Servers• WSUS, SAV, Moves, Adds and Changes of user accounts• Application Support of over 75 different Applications.• MS SQL DBA• Support of locations worldwide with system support running 20+ hours daily• Mentor and train team of six PC Support Technicians • Continue support of business projects to enhance lean manufacturing

San Jose, California, Us

Morristown, New Jersey, Us

Masters, Informations Systems

Bs, Informations Systems

As, Business Administration

Education record