Patty Mullen-Smith Email and Phone Number

Oversee financial and operations functions of $8 million dollar branch with responsibility for client financial services department, marketing, policy development, client relations, staff hiring and development, budgeting and forecasting.Selected Accomplishments:Created educational programs that enabled boards and clients to better understand financial statements, audits, and reserves that resulted in a positive revenue stream and additional new client interest.Implemented manager portfolio percentage based compensation process that provided competitive salaries, reduced payroll related costs and improved staff retention.Created competitive positioning in market by updating technology for staff, enabling instant access to company information that improved productivity, customer partnerships, and decreased costs.Identified cost savings during preparation of budget that produced annual operating savings, increasing EBITDA.

Lead financial operations of client and corporate accounting. Encompassing production of monthly client financial statements, accounts receivable department, accounts payable department, client payroll and tax processing, annual client budget preparation, facilitating annual client audits and client financial education for 200 not for profit associations.Selected Accomplishments:Developed banking relationship for all clients that included no service fees and interest bearing checking accounts that reflected cost savings to the client and improved competitive market position.Outsourced monthly billing process that decreased staff costs and administrative costs, thereby increasing revenue.Reorganized client financial services department by teams that improved accuracy, timeliness, and efficiency per accountant, reducing staff costs.Developed over 30 industry accounting standards to be used by company that provided a framework for accounting processes and internal audit procedures, which created a marketing edge.

As Manager of Financial Services Department, from 1984-2004, and then as Vice-President of Financial Operations, from 2004-2011, managed client financial operations for 200 not-for profit clients including monthly accrual based financial statements, accounts receivable department, accounts payable department, client payroll, and annual client audits.Selected Accomplishments:Developed with CDO and software provider a client accounting software package specific to industry that improved accounting process productivity and competitive market position.Implemented accounts payable processes that streamlined weekly production cycle, decreased staff costs, increased productivity, reduced errors, and enhanced work flow.Implemented and outsourced lockbox service to banking partner that improved staff efficiencies which decreased costs and improved cash flow.

Analyzed and communicated financial information related to the contractual obligations of a portfolio of clients. Prepared monthly, quarterly accrual based financial statements for 40 not-for profit clients. Analyzed and reconciled monthly bank and investment statements to ensure accuracy with financial statements. Reviewed and approved vendor invoices which ensured accuracy and timely payment processing. Prepared monthly billing statements for 5,500 homeowners. Performed payroll and payroll tax processing to meet state and federal guidelines. Reviewed and approved all accounts receivable charges and adjustments.