Patty Ryan Email & Phone Number

Leogane, Na, HT

Redmond, Washington, US

Led a team of ML Engineers in 'code with' engagements with enterprise and other strategic partners developing AI/ML solutions in the areas of Audio, NLP, Time Series and Computer Vision.

Redmond, Washington, US

• Developed and deployed predictive models of customer deployment activities driving prioritization, queuing and agenda for field engagement, making customer discussions timely and effective in driving active usage.
• Created and operationalized customer engagement segmentation that drove strategy, monthly reporting and program investments.
• Identified characteristics of product usage synergies across Microsoft portfolio.

Redmond, Washington, US

• Founded and operationalized the division’s data science function and first data science team.
• Designed and delivered the data pipeline, data design and quality, analytics and the self-service reporting experience powering data-driven engineering systems for Dynamics cloud based service business.
• Defined and delivered a QoS measurement scorecard powering service business reviews and investment priorities.
• Defined and delivered analytics and self-service reporting of customer engagement and quality of service.
• Introduced machine learning into division driving mean time to detection of incidents from hours to minutes.
• Leveraged broad tool set, including R, Hadoop, Hive, Azure Machine Learning, PowerView, and PowerPivot.

Redmond, Washington, US

• Defined audience support experience 3 year vision, and technology road map and implemented first year.
• Designed, developed and shipped Office 365 in-product troubleshooting and escalation experiences including Virtual Chat Agent and DIY Troubleshooter to dramatically decrease customer effort and increase discoverability.
• Defined and delivered 'first of' customer service experience BI system for shared service metrics and goals across the organization for support experience success, community health and subscriber lifecycle success to.
• Designed and drove comprehensive support experience research from competitive analysis, social support landscape, customer habits and practices, customer needs analysis, and design validation, and competitive.

Redmond, Washington, US

• Delivered compelling user experience designs and implementation, supporting research, and updated visual identity of Office Live Workspace, Office Live Small Business and Unified Live.
• Improved UX team employee morale, achieving the highest group morale level in the division.
• Established a new practice of cross-functional reviews of end-to-end user experience to produce fluid customer service experiences and drive cross-group consensus on cross-feature team deliverables.
• Invented “Automated set-up of a collaborative workspace”, patent application granted in 2012.

Redmond, Washington, US

• Drove rhythm of the business reporting and communication process, budgeting process and other key projects to drive revenue growth, support product portfolios, and improve morale.
• Developed financial models and sales projections in support of the ProClarity acquisition.
• Awarded patent for 'Implicit Specialized Search of Business Objects Using Unstructured Text'.

Redmond, Washington, US

• Developed concept and initiated Business Contact Manager for Outlook based on on-site customer research, a product that has shipped in excess of ten million units, and is the Microsoft business application in broadest.
• Authored value proposition and development requirements for Microsoft Dynamics AX road map.
• Drove cross-division target customer and persona definition and focus to better focus our product development plans, leading to innovation of role-based user experience and persona model.
• Wrote ThinkWeek submission "Business Context Sniffer", an innovative breakthrough that earned personal recognition from Bill Gates. Developed it into an Office Labs project.
• Developed market opportunity analysis resulting in focused target customer profile for development
• Created market opportunity maps, segmentation and needs analysis for Satya Nadella, MBS VP.

Redmond, Washington, US

Defined marketing requirements for force feedback joystick and tilt sensor game pad, including customer segmentation and pricing qualitative and quantitative research.

Mba, Business Administration

Bachelor Of Art, Economics And Psychology