Patricia Thews Email & Phone Number

As a Business Analyst / Technical Writer at Akkodis, I support the development and delivery of high-quality user manuals, guides, and online help for various software products and services. I work with subject matter experts, developers, and testers to gather and analyze user requirements, design and test documentation solutions, and ensure adherence to standards and best practices.I have over eight years of experience as a Business Analyst / Technical Writer in the IT industry, where I have successfully completed multiple projects involving operational assessments, functional requirements analysis, technical project management, and staff coordination. I am skilled in using MS Office Suite, LDRPS, SharePoint, Adobe Acrobat, MS Project, COBOL, and Windows. I am also ITIL certified and knowledgeable in agile documentation control.My mission is to provide clear, concise, and accurate documentation that meets the needs and expectations of the end users and stakeholders. I am a self-motivated, self-directed multi-tasker, who can work effectively in a fast-paced and dynamic environment. I am also a proven team player and contributor, who can collaborate with cross-functional teams, facilitate communication, and empower others to achieve their goals.