Patty Fletcher Email & Phone Number

California, United States

California, United States

• Public health professional providing support to a health department in the fight against COVID-19.
• Responsible for contacting people with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 and providing health education and guidance in order to interrupt ongoing disease transmission.
• Conduct interviews with patients to gather information including symptom history, source of illness, list of close contacts, and activity history while infectious. Provide patients with instructions for isolation and.
• Strong interpersonal and customer service skills required and sensitivity to private health information.
• Extensive data entry in various County Health computer systems and ability to juggle a busy caseload.

San Diego, California, United States

• Direct support of General Manager, Director of Sales & Marketing and operational department managers of a 239-room boutique urban hotel.
• Coordinated arrangements for VIP guests and clients and overseeing special requests to ensure an excellent experience.
• Responsible for managing responses for online guest reviews on Trip Advisor, Expedia and Yelp and handling guest recovery efforts.
• Processed sales related documents and contracts specific to conference and convention groups. Utilized property management software systems (including reservation systems).
• Maintained confidential material, planned and attended executive and various staff meeting, taking minutes. Preparation of documentation related to personnel issues, making travel arrangements, and managing Outlook.
• Processed invoices and maintained department checkbook and daily deposit.

Assisting Executive Committee and Management team in the pre-opening and opening stages of a 184-room luxury boutique hotel and condo project. Proofing and editing all departmental Standard Operating Procedures. Coordination with outside agency to implement a Guest Satisfaction Program. Set-up Executive Office including creating business documents.

Extensive guest relations' duties including coordination of reservations and handling special accommodation needs. Liaison to Marriott's Customer Care Office responsible for resolving guest issues in an expedient manner. Held a key role (for 8 years) in the planning of an annual golf tournament to raise funds for Children's Hospital. Personal contact for.

Assisted General Manager and Executive Committee in the acquisition of a 300-room resort. Involved with the pre-planning phase to open the hotel under new management. Liaison to Marriott's elite level guests and coordination of their accommodation needs and special requests. Directly responsible for guest and client recovery. Assistant to the San Diego.

Temporary position as Senior Assistant for a 1,354-room convention property. Coordination of accommodations for guests including those participating in the Marriott Honored Guest Reward Program. Scheduled and attended weekly staff meetings and drafted minutes. Assisted Marriott’s Consumer Affairs with guest related issues and worked to resolve in an.

Executive Assistant of a 1,354-room convention property. Coordination of accommodations for guests including those participating in the Marriott Honored Guest Reward Program. Scheduled and attended weekly staff meetings and drafted minutes. Assisted Marriott's Consumer Affairs with guest related issues and worked to resolve in an expeditious manner and to.

Education record

Education record

Education record

Education record