Patricia Woods Email & Phone Number

Roswell, Ga.

I completed over 600 hours of direct and in-direct counseling hours in support of students’ academic, personal/social, and career development at Centennial High School collaborating, participating and contributing to a RAMP designated counseling team. I managed an assigned caseload and walk-ins, lead classroom guidance lessons for all grade and academic levels, facilitated completion of BRIDGE Act Benchmark lessons for 9th and 11th grade student, created and conducted Class Room Guidance Lessons: Cyber Safety, Conflict Resolution (5- 30 minute sessions), Paying for College (6 - 30 minutes sessions), lead small groups, as well as many other counseling duties.

Alpharetta, Ga

Led a team in managing business relations with over 250 Independent Telephone Company carriers to deliver improved maintenance and on-time installation performance for Verizon customers nationwide. Implemented and chaired Diversity Action Team of ten, responsible for championing a work environment that values diversity and inclusion.

Alpharetta, Ga

Managed business relations with voice and data service vendors across a 27-state territory driving improved service delivery, faster clearance of outages and support of business initiatives.• Drove carriers to “best in class” performance in several scorecard metrics with year-over-year improvement in maintenance and installation performance by benchmarking performance, creating targets, and holding carriers accountable during monthly service reviews. • Supported increased revenue opportunities by negotiating vendor processes and procedures to support new technology and product launches such as MCI local service and voice mail applications.• Led successful implementation of large scale projects, typically with short intervals, including:• Automation of Electronic Loop Acceptance process • Conversion of vendor billing from paper to electronic to improve audit capability• Managing vendor response during natural disasters or work stoppages.

Master Of Science (M.S.), School Counseling, 4.0

Activities and Societies: Chi Sigma Iota Honor Society, Student Affiliate OrganizationComplete a rigorous 59 hours of courses including.

Bba, Marketing