Pau D. Email & Phone Number

Singapore

● Worked successfully with diverse group of coworkers toaccomplish goals and address issues related to our services.● Provides assistance and offer support as a mentor to junior healthcare advisors in handling member's enquiries.●Responsible for dealing safeguarding issues flagged by junior healthcare advisors, providing safe space andempathetically respond on their concernwhile providing useful resources.● Serve as a liason between other healthcare teams in providing up-to-date protocols and guidance for team members.● Communicates with the healthcare professional's enquiry andadvises towards our mutual patient's transition journey.● Handle member's concern before it turns into a complaint, reviewingand advising appropriately in order to de-escalate issues promptly.●Organizing cover for all daily tasks threads on a project management softwarevia Basecamp and monitoring as needed.● Addressed issues in a methodical manner independently to find appropriate resolutions.● Supports Team Lead with managing workload and workflow effectively.

Singapore

● Assisting members with queries related to their treatment reviews, booked sessions, referral letters, prescription details, payment details, etc. via an online helpdesk ticketing platform, LiveAgent.● Responsible for helping members step-by-step on their Appraisal Pathway form's enrollment process while adhering to the organization's protocols and standard turnaround times.● Prepare and distribute necessary administrative documents, such as issuing prescription, referral letters, session reports, etc.● Delivering timely and effective solutions to enhance overall member's experience and loyalty.● Maintained accurate member information records and update as necessary on Salesforce.● Coordinate and arrange booked session appointments for the counsellor and member.● Maintaining a positive, empathetic and professional attitudetowards the members at all times.

Pasay, National Capital Region, Philippines

● Performs appropriate swabbing collection for rapid antigen,RTPCR, and saliva tests in their respective collection(Nasopharyngeal, oropharyngeal, and saliva)● Labels specimen tube appropriately with barcode and zip lock with critical information like time of collection, date and patient's name.● Counseled patients to ease fears, explains procedures onhow its done and enhance cooperation.● Sanitized work area after every patient to preventcontamination and spread of disease.● Managed departmental inventory and supply ordering.