◌ Client Relationship Management: Developed and maintained strong relationships with clients, providing exceptional customer service and ensuring client satisfaction throughout the appraisal process.◌ Possessed strong technology skills, particularly in the Microsoft Office suite (Word, Outlook, and Excel), CRM Software etc.◌ Appraisal Process Optimization: Streamlined appraisal processes by implementing efficient workflows, utilizing technology tools, and identifying areas for improvement, resulting in increased productivity and reduced turnaround times.◌ Proactively managed the lifecycle of in-progress orders by closely collaborating with Appraisal firms and Appraisers, ensuring adherence to service level agreements and timely delivery of reports.◌ Displayed critical thinking abilities to determine client needs and identify the best course of action, creatively resolving challenges when necessary.

Handled customer inquiries, and quickly resolve complaints via call and in-person which part of 5% increase in customer satisfaction in the departmentManaged returns and orders for customers in a fast-paced environment leading to client satisfactionEfficiently scanned, verified upcoming inventory and overstock items minimizing errors

Interacted with 50 - 100 customers during average shift by giving quality assistance and in-depth product knowledge meeting 10% customer satisfactionPromoted new features and product updates to customers generating qualified lead salesPrepared service orders for customers such as engraving, t-shirt printing, embroidery and alteration