Pau Sánchez Pinto Email and Phone Number
Greetings, and thank you for stopping by! My name is Pau, and I am a Spaniard who has been living for 14 years in Latvia, where I have learned that you cannot predict or change the weather, but you can at least prepare and adapt to it. I always try to apply the same mindset to my job career, and I think it has helped me greatly.I have over ten years of experience as a customer service representative at the frontline of Supply Chain within the Chemical Industry, and I have recently worked in the e-learning industry as a Learning Technology Consultant. During my career, I have developed my skills in change management, Global IT system implementations, order fulfillment processes, and B2B account management. I have grown as a trusted and reliable partner to both customers and internal stakeholders.My analytical knowledge of processes has led me to participate in company-wide cross-border transformation projects, such as the design and implementation of a new ERP (SAP), from North and South America, through EMEA to Asia Pacific.Taking ownership of processes, I feel very comfortable retransmitting that know-how to colleagues and other teams. I am passionate about people development and have acquired teaching and coaching capabilities over the years, often taking the role of a mediator and a facilitator. I appreciate input from every team member.I represented Latvia in Solvay’s European Works Council, where I was glad to be consulted by the company’s top management on business progress and any significant decisions affecting our European teams.When I am not working, I enjoy watching movies, playing videogames, traveling, building LEGO, and Geocaching.
Atom Mobility
View- Website:
- atommobility.com
- Employees:
- 7
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Customer Success And Support SpecialistAtom Mobility Jul 2024 - PresentRiga, LatviaATOM empowers entrepreneurs to launch their own vehicle sharing platforms, helping them to focus on marketing and operations and meanwhile taking care of the technology.ATOM Mobility is a winner of Latitude59, a rare startup and tech conference of 2020, gaining 200,000 EUR in investments.My responsibilities at ATOM include:- ongoing customer support- new customer onboarding- establishing a customer-oriented knowledge base for ATOM software- customer support channel and process improvement- identifying B2B customer business advancement opportunities and helping customers grow their business using ATOM Mobility solutions
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Customer Success ManagerIntea E-Learning Jun 2023 - Jun 2024Riga, LatviaAs a Customer Success Manager (CSM), I'm dedicated to ensuring our clients get the most from our products/services.• Relationship Building: Build strong, long-lasting relationships with customers.• Guidance and Support: Understand client goals, and guide product usage and best practices.• Issue Resolution: Proactively address any concerns or issues clients may have.• Trusted Advisor: Serve as a trusted advisor to drive customer satisfaction, retention, and growth. -
Learning Technology ConsultantIntea E-Learning Dec 2022 - Jun 2024Riga, LatviaAs a Learning Technology Consultant, I am at the frontline of Customer Care and Support. My responsibilities include, but aren't limited to:• Needs Assessment: Understand and assess the learning needs of the organization or client, conducting analysis to determine the technology requirements for e-learning solutions and Learning Management System (LMS) implementation.• Consulting and Advising: Provide expert advice and guidance to clients or internal stakeholders on best practices in learning technologies, recommending suitable e-learning strategies and LMS platforms based on their requirements.• LMS Implementation: Oversee the implementation process of Learning Management Systems, ensuring a smooth setup, configuration, and customization to align with client needs.• Content Development Support: Collaborate with instructional designers and content developers to create engaging e-learning content compatible with the selected LMS, ensuring seamless integration and functionality.• Training and Support: Conduct training sessions for users/administrators on how to effectively use the LMS platform, troubleshoot issues, and provide ongoing support to ensure smooth operations.• Customization and Integration: Customize the LMS as needed, integrating additional features, third-party tools, or plugins to enhance functionality and user experience.• Training new team members.
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Senior Customer Service RepresentativeSolvay Mar 2016 - Oct 2022Riga, LatviaIn 2016 I was promoted to the position of Senior Customer Representative.In addition to the tasks mentioned below under "Customer Service Representative", I took over also other responsibilities:• Training new team members, ensuring that they have all the necessary knowledge to thrive in their new position. I have developed training programs and deployed them to my colleagues in the whole EMEA region.• As one of the most experienced C. Service Representatives, to transfer my knowledge to my colleagues in self-created training sessions and also with day-to-day requests based on specific issues.• Lead/participate in improvement projects to help us achieve new levels of excellency. We have, for instance, reduced the complaint response time by 50% thanks to one of our projects.• Creating globally used work procedures and training materials.• I have taken over some of the biggest accounts and have become the go-to person in Customer Service for challenging/problematic/critical situations in my business unit.• I have attended Global Sales Events (e.g. Dusseldorf's K-Fair 2019, the most important event in the world for my business unit), visited customer plants, and participated in face-to-face meetings with our customers and sales team.During this time as a Senior Customer Service Representative, I have also participated in a global ERP Implementation Project, thanks to which I acquired significant knowledge of SAP and the necessary steps to move to a different system (system blueprint, gap analysis, testing, leading training sessions to peers, deploying the ERP system, hypercare, post-go-live support, etc.). -
Customer Service RepresentativeSolvay Oct 2012 - Mar 2016Riga, LatviaAs a Customer Service Representative, the main task is to be the face of the company. For some customers, I am the only person from Solvay they talk to, and the way I interact with them determines their perception of our company. This position is on the frontline of Customer Satisfaction.I translate customer requests into internal actions and involve the right parties at all times to make sure that our customers are able to fulfill their commitments. These actions include:• Processing new orders in our ERP (SAP) system, as well as implementing order changes when requested.• Maintaining customer data in our ERP (SAP) and CRM (Salesforce) systems, to ensure full accuracy of our orders.• Processing customer complaints and making sure those are completed in a timely manner.• Work with other departments (Logistics, Planning, Sales, Finance, ...) to coordinate the actions or obtain the information needed to fulfill a request from our customer.• Analyze and extract data from large reports, that help us track our KPIs and determine whether there are areas of improvement that we could work on.But, most importantly, to build and nurture positive business relationships with our customers, whether internal (cross-collaboration with other departments) or external (end-customers). Good communication is key to a good relationship with business partners and helps to understand the real needs behind a request.
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It Helpdesk AnalystSolvay Dec 2010 - Oct 2012Riga, LatviaAs an IT Helpdesk Analyst, I was the main point of contact for internal customers that needed technical assistance with issues that jeopardized their capability to perform their job correctly. The main responsibility in this job was to successfully solve an issue during the first contact with the client or else to escalate it to the appropriate second-level support team.During my tenure in this position, I achieved high levels of ticket resolutions on the first call, and I helped develop the support scripts that helped other analysts troubleshoot some of the issues our clients had, thus increasing the number of tickets closed by the first-level support team.This job helped me to develop even more critical thinking, asking the right questions to get the necessary information to help clients with their problems. As such, my communication and academic pedagogy skills helped a lot in this regard.
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Logistics And Supply Chain SpecialistHygeco Dec 2009 - Jul 2010Barcelona Area, SpainAs the head of Customer Service and Logistics, my job was to be the single point of contact for our customers, to manage their orders, requests, complaints, or any questions that arose. I also managed stock levels, booked transport, and ensured that all documentation was prepared correctly to avoid any delay for the end customer.Hygeco International is one of the largest suppliers to the funeral industry. Within the funeral and medical sectors, we supply products and services to funeral service providers, crematoria, hospitals, forensic institutes, and government institutions. -
LibrarianUniversitat Oberta De Catalunya Dec 2007 - Dec 2008Barcelona Area, SpainAs a Librarian, I managed the requests of the clients for books and documentation and made sure that the huge bibliographical resources of the library were correctly organized to be able to provide a swift and satisfactory service to our readers.In this job I had to manage large amounts of data and work with big databases, which helped me to become even more organized in the way I undertake my job responsibilities. -
Substitute History Teacher - High School Ies Infanta Isabel D'AragóDepartament D'Educació - Generalitat De Catalunya Nov 2006 - Mar 2007Barcelona Area, Spain
Pau Sánchez Pinto Education Details
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History -
History, Art History And Geography
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Latvian National Centre For Education (Latvijas Valsts Izglītības Satura Centrs)90.5%
Frequently Asked Questions about Pau Sánchez Pinto
What company does Pau Sánchez Pinto work for?
Pau Sánchez Pinto works for Atom Mobility
What is Pau Sánchez Pinto's role at the current company?
Pau Sánchez Pinto's current role is Customer Success | Learning Technologies & Communication | Global Customer Service | Supply Chain Expert | | Process Owner.
What schools did Pau Sánchez Pinto attend?
Pau Sánchez Pinto attended Universitat De Barcelona, Universitat De Barcelona, Latvian National Centre For Education (Latvijas Valsts Izglītības Satura Centrs).
Who are Pau Sánchez Pinto's colleagues?
Pau Sánchez Pinto's colleagues are Artūrs Ņikiforovs, Jürgen Sahtel, Vladyslav Ivanov, Pavel Lezhenin, Nikita Manija, Edgars Apermanis, Jevgenija Marakujeva.
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