Paul Mcdermott Email & Phone Number

Wilmington, De, Us

Baltimore, Maryland, United States

Work with IT@JH Teammates on budgets, projections, purchases, vendor and expense management for both Johns Hopkins University and Health System.

Baltimore, Maryland, United States

IT@JH Administration and Finance

Baltimore, Md

Led a team of 12 medical office assistants (MOAs) at East Baltimore Medical Center (EBMC) providing direct service for over 30,000 patient visits annually, including: copay collection, insurance and demographic verification, scheduling follow-up, and referrals to specialists.• Implemented the transition from in-person visits to telemedicine due to the COVID-19 pandemic through training and education of clinical and non-clinical staff and patients on multiple platforms.• Coordinated and supported the transition of EBMC to a Federally Qualified Health Center (FQHC) in June 2020; project included migration to new version of electronic medical records system (Epic), billing system changes, and a 50% increase in the number of accepted insurance plans.• Improved phone-level service from 65% FY2019 to 84% YTD FY2020, including speed of response and quality of patient experience through education, monitoring, and positive reinforcement of staff. Managed Epic scheduling system for 15 providers, 40 residents, and other clinical resources in internal medicine department. • Revamped RightFax electronic document delivery system access, processes, and procedures to minimize charting errors with lab and imaging results.• Developed high-risk orders process that greatly improved follow-up on obtaining imaging results. • Reorganized MOA roles and responsibilities, including developing position checklists and aligning staff strengths with tasks that resulted in improved patient service. • Updated reminder call process that reduced Monday no-show rates by over 10 points. • Provided leadership, direction, and coaching to multiple departments within East Baltimore Medical Center as member of EBMC leadership team and engagement committee.

United States

Chief Operating Officer, Fallston, MD (1/2016 – 8/2017)Led franchisor of Kids First Swim Schools. Oversaw budget, strategic initiatives, stakeholder partnerships, presentations, sales and marketing coordination, and corporate communications.• Provided business advisory services to over 100 prospective and existing franchisees. Oversaw franchisee revenue growth from $0 to over $3M annually. • Consulted with and coached franchisees to help grow average revenues to more than $600K per franchise (+25% increase).• Increased company revenues by 250% from 2016 to 2017 through addition of three new franchises.Director of Sales and Marketing, Fallston, MD (1/2010 – 12/2015)Directed all startup sales and marketing functions. Managed advertising, public relations, and all aspects of franchising. Served as principal decision maker of senior management team. • Created corporate strategy, communication plan, and digital marketing campaign.• Built business advisory infrastructure and partnerships to support franchise network.

East Norriton, Pennsylvania, United States

Oversaw management, business planning and operation, budgeting, corporate communications, community relations, strategic initiatives, partnerships, and innovations.• Opened first franchise in Pennsylvania that was recognized as School of Excellence based on hiring, training, team building, leadership, and facility maintenance. • Within two years, school was the largest franchise location and top five among all 35 schools based on revenue and enrollment.

Baltimore, Maryland Area

Assumed leadership of field operations. Hired and coached managers for 28 schools, and coached franchise owners on hiring practices to ensure corporate standards were maintained, including: planning, budgeting, community relations, strategic partnerships, and financial performance of schools.• Increased revenue from $4M to over $13M in six years. • Delivered 260% increase in net profit from 2010 to 2016 through innovation and leadership initiatives.

Baltimore, Maryland Area

Managed a logistics company that specialized in packing and shipping fragile, large, awkward, and valuable items worldwide. • Won Rookie of the Year Award in 2006 based on sales performance and Best Managed Award in 2008 among approximately 60 locations for strong sales and operational outcomes. • Delivered highest profit margin percentage in franchise network from 2006 through 2010.

Director of Marketing for a disaster restoration company.

Vice President of Marketing for the U.S. Central Region.

Managed Marketing for the EBI and RSA Maryland Branches.

Manager Marketing & Personal Lines for the Baltimore Branch.

Master Of Business Administration - Mba, Finance, General

Master of Business Administration with dual concentrations in Leading Organizations and Finance.

Bachelor Of Science - Bs, Business Administration - Finance

Activities and Societies: Student Equipment Manager for all Varsity Sports my Junior and Senior years.