• Managed daily activities and track project progress for IT Department.• Collaborated with external vendors to ensure compliance with service-level agreements.• Provided support to property management business and hospitality campus.

• Recommended and implemented investments in technology, capital, equipment systems and other assets allowing for increased service quality, enhancement of network efficiency and increased customer satisfaction. • Oversaw RFP process and deployment of a cloud-based phone system, providing long-term organizational cost-savings, increased features and better sound quality.• Oversaw RFP process and implementation of new Electronic Medical Records platform to maximize patient safety and care. System launched on-budget with successful data migration and minimal disruption to service volume.• Oversaw rapid deployment of technology for telemedicine during the COVID-19 crisis allowing for critical delivery of service and patient access.• Deployed a monitored security solution resulting in significantly increased network security. • Assisted Human Resources in development of organization’s work from home policy with focus on data security and compliance.• Performed rewrite of IT policies to align with federal and state privacy and security regulations.• Serve as agency’s HIPAA Security Officer.

• Oversaw expansion of IT services as agency expanded its reach in the community from 4 to 7 sites and increased its fiscal budget by over 100 percent.• Managed projects that supported multiple high-profile and complex initiatives spanning several fiscal years. • Completed successful restructuring and expansion of the Information Systems Department to create a data reporting and analysis team, allowing quicker response to agency and community needs. • Oversaw on-time implementation of Agency conversion to ICD-10 and DSM-V.• Successfully organized communications, technology and network installations for all office expansions and relocations.• Brought Agency’s support staff under centralized management with a focus on ensuring quality customer care and compliance with established objectives. • Team leader for the GetSET project, a capacity building initiative designed by the Health Foundation for Western and Central New York in partnership with The Peter and Elizabeth C. Tower Foundation and The John R. Oishei Foundation.• Collaborated with peers to plan and submit organization’s application to become a Certified Community Behavioral Health Clinic (CCBHC), a pilot project defined in the Excellence in Mental Health Act of 2014.• In preparation for CCBHC, served as team leader for successful, on-time redesign and expansion of Central Intake staffing and procedures to improve workflow, reduce wait time and allow clients faster access to service.

• Sole administrator for all Agency systems. • Made recommendations regarding all new hardware and software deployments and communication initiatives. • Operated with minimal resources and maintained at least 99.999% uptime in seven out of eight years tracked.• Maintained network security and ensured systems met HIPAA Security guidelines.• Tracked, tested, scheduled, and deployed patches and upgrades to critical systems.• Supervised technical support operations.• Monitored network traffic to ensure Quality of Service for voice and data transmissions.• Trained staff on new computer and telecommunication systems.• Maintained the Agency disaster recovery plan.• Designed, created, and maintained internal documentation and system manuals.• Maintained documentation of systems and technical procedures.