An operational excellence professional and interim manager, with an extensive track record across multiple business sectors and operational environments. A hands-on leader, with a resilient, inquiring and commercial mindset, who possesses a genuine concern for the development and well-being of the organisations and people with whom he engages.Through leadership, direction and insight, Paul enables organisations to deliver more efficacious, effective and efficient operations, which results in outcomes of improved customer service, reduced costs and empowered staff. He is adept at communicating across multi-cultural and international organisations. He works to high standards; is demanding of himself and others. He has drive and energy allied to a positive, professional attitude in problem solving, leading teams, mentoring, and coaching.His best work has been with organisations:• Where purpose, values and aspirations are evidenced through visible actions;• Whose leaders who are open-minded, willing to embrace new ways of working and empower/trust front line staff;• Which prioritises sustainable end-to-end benefits over short term individual gains;• Where reflection and mentoring are actively encouraged, and hold a realistic approach to change execution – are willing to change themselves; and• Which permit a degree of freedom to examine and explore other possibilities and embrace unintended outcomes (failure) is an opportunity to learn.Areas of Expertise: Leadership; Systems Thinking; Coaching & Facilitation; Resilient KPI Improvement; Customer Service; Change Management; Operational Excellence; Lean/Six Sigma/Quality Management Tools & Techniques; Complex Problem Solving; Innovation;